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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.
About the Team:
The Store Manager will be the ultimate Pandora fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.
*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.
Our Store Managers shine when they:
- Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
- Dare to exceed individual and store sales goals by building genuine connections with our fans.
- Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
- Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
- Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
- Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
- Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
- Partner with the Divisional Sales Manager and Human Resources to address performance issues and policy violations.
- Utilize your expertise across talent, brand, operations, and fan experience to ensure the timely implementation of visual merchandising directives, operational processes, and talent development.
- All other duties as assigned.
Craft your career with us if you have:
- At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
- Strong communication skills, both written and verbal, demonstrating a sense of care.
- The ability to connect with people at all levels of the organization and charm your audience.
- Sharp business acumen, analytical thinking, and a track record of delivering positive results.
- Talent in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
- Knowledge of general computer software (Microsoft Office 365 Suite) and retail point-of-sale systems.
- Minimum age of 18 years and the ability to provide proof of identity and eligibility to work.
- A flexible work schedule including nights, weekends, and holidays, with physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.
We offer:
- Robust compensation packages including base salary and bonuses, 401K plans.
- Extensive benefits such as Medical, Dental, Vision, Disability, Life insurance, and product discounts.
- Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
- PTO including vacation, personal days, sick days, birthdays, celebration days, and paid holidays.
About Pandora:
Pandora is the world's largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression, sharing stories and passions through meaningful jewellery. We operate in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Pandora's recruitment procedures are transparent and fair, encouraging applicants to refrain from including identity-related elements such as photos, marital status, and age.
About Pandora NAM:
The Pandora North America team includes over 115 employees in New York & Baltimore offices, 80+ in our Logistics Center in Maryland, 100+ in field positions, and 3,900+ in stores. The USA is Pandora's largest market, with over 1,400 points of sale, including over 420 concept stores.
Nearest Major Market: YonkersNearest Secondary Market: New York City
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