Corporate Senior Product Manager Mortgage - Multiple Cities
: Job Details :

*This position is available out of Billings, Bozeman, Helena, Kalispell, Lewistown, and Missoula, MT

Summary:

In this role, you will manage a team and provide leadership in driving the development and delivery of our best-in-class mortgage offerings. You'll be accountable for strategy development, product innovation, recommending new features and services for the purpose of growing the customer base, optimizing revenue opportunities for the bank, delivering exceptional service to our customers, and offering competitive Mortgage products throughout our market area. Ultimately, this position is responsible for developing and driving product initiatives from inception through execution. This is a key role within the Product Management discipline at Glacier Bancorp.

This position resides in the Customer Experience (CX) department and must be passionate about the customer experience while influencing the organization to have the same approach. This leadership role will work collaboratively with employees across the organization to drive new customer acquisition and engagement of existing customers.

Will drive the following:

• Strategic Direction: Create the strategic direction for the product line to ensure competitive, compliant, marketable, and profitable products are available to our retail customers.
• Product Roadmap/Release Planning/Project Phasing Prioritization: Own creation and ongoing management of a product roadmap, delivery of Mortgage initiatives and releases.
• Profitability: Analyze, modify and enhance existing products to maximize profitability, ensure competitive products and meet customer needs.
• Define, Monitor, and Measure Success: Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and insight.
• Service Excellence: Introduce technology solutions and enhance the workflow efficiency to deliver an exceptional customer experience.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry for this position is $163,703.20 + / per year (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Description:

• Strategy Development - Uses deep customer, market, and financial modeling expertise to create a product strategy that aligns with the Bank's Annual Operating Plan and Strategic initiatives.
• Internal Relationships, Collaboration with Division and Holding Company Departments- Develop, manage, and curate a portfolio of key Division and Holding Company relationships. Build relationships with Division partners to ensure product efficiency and success with our customers. In addition, develop exceptional partnerships with IT, Operations, Risk, and Compliance. Evaluate customer feedback and needs analysis in partnership with the Divisions to ensure defined strategies deliver a simple, convenient, and reliable customer experience.
• Product Roadmap, Release Planning, Project Phasing Prioritization– Develop and execute customer-focused product roadmaps and business cases. Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the Retail Banking landscape. Collaborate with designers, engineers, and various stakeholders to develop necessary product integrations and to coordinate, plan, execute, and track product releases from beginning to end.
• Team Management- Manage the corporate Mortgage team. Ensure a quality employee and customer experience. This includes hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Analysis- Develop long term plans to sustain and support the business. Stay current with product standards, industry trends, emerging technologies, and product development and product management best practices. Benchmark against peers, track and report progress relative to budget or pro-forma. Conduct cost benefit analysis of defined strategies and seek executive approval for execution. Maintain competitive advantage over peers in terms of product offerings and success with our customers.
• Reporting- Responsible for reporting and analysis surrounding our products and the profitability of the initiatives. Track key performance indicators and provide actionable insights to continuously improve the Bank's product offerings. Prepare materials for updates to Executive Leadership, Senior Management, and Bank Division Executive Teams on strategy and metrics tracking product or initiative performance.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.

About You

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

Bachelor's Degree

Bachelor's Degree in a business related field.

Experience

Required/Preferred

Experience Level

Description

Required

10+ years

A minimum of 10 years Product management and banking experience combined.

Required

5 years

A minimum of 5 years Mortgage Banking experience.

Required

5 years

A minimum of 5 years Leadership experience.

Required

Knowledge Of

Technical understanding of the product portfolio and effectively communicate those capabilities to a large audience with varying levels of product knowledge

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

• Track record of strong time management skills and ability to prioritize and drive efforts independently.
• Proven experience in delivering business results with a pattern of achieving/exceeding long and short-term goals.
• Demonstrated ability to create compelling product and translate technology features into business benefits.
• Demonstrate the ability to effectively network across multiple functional areas in organization.
• Ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
• Exceptional communication skills, with the ability to talk to every level, from C-level executives to front-line employees.
• Ability to communicate about the desired consumer experience and build solutions to achieve the desired outcomes.
• Passion and curiosity about the technology-driven world, and empathetic to solving our customer's needs.
• A results-oriented mindset with the desire and ability to push through obstacles to achieve goals.
• Ability to engage with diverse stakeholders on the journey to achieve the product vision.
• Track record of strong time management skills and ability to prioritize and drive efforts independently.
• Proven experience in delivering business results with a pattern of achieving/exceeding long and short-term goals.
• Demonstrated ability to create compelling product and translate technology features into business benefits.
• Demonstrate the ability to effectively network across multiple functional areas in an organization.
• Have a technical understanding of the product portfolio and effectively communicate those capabilities to a large audience with varying levels of product knowledge.
• Data-centric approach. Ability to smartly set up processes to collect and use data for improved decision making.
• Builds extensive networks- utilizes a large network of people, vendors, technologies to stay current.
• Strong interpersonal and communication skills, and ability to effectively interact with senior executives and work independently.
• Strong customer focus with skills to define customer journeys and uncover unmet customer needs.
• Exceptional customer orientation. Must ensure the customer stays at the center of the multi-channel experience.
• Excellent organizational skills.
• Ability to make judgments based on information provided.
• Ability to work and complete tasks with minimal direct supervision.
• Ability to maintain high level of confidentiality.

Additional Requirements

Travel

Up to 25% travel required: (e.g. 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Infrequent – rare.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Infrequent – rare.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.