- Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
- Lead, motivate and optimize the service team to provide customer experience
- Execute established business plans to meet and exceed revenue goals
- Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
- Work closely and effectively with all departments and Department Managers
- Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff
- Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
- Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
- 5+ years of HVAC industry experience
- Experience successfully leading a fast-paced service organization
- Strong interpersonal communication skills
- Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
- Demonstrated proficiency with tasking and time management
- Ability to self-start and motivate a team toward a common goal
Please send resume to ...@libertyjobs.com
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