Market Development Representative
: Job Details :

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

We're looking for a Market Development Representative (MDR) to join our expanding go-to-market team. This role is a hybrid between a traditional Sales Development Representative (SDR) and a growth marketer, you'll not only generate and qualify leads, but also help shape how those leads are sourced through creative inbound and outbound campaigns.

You'll report to the Senior Marketing Manager and work closely with Account Executives to move prospects through the sales funnel - from marketing-qualified to sales-qualified -setting the stage for productive sales conversations. This is a more senior-level role than a traditional SDR, focusing on strategic pipeline development and campaign alignment.

• Research titles and build prospect lists aligned to our ideal customer profiles and target accounts (e.g., utility operations, customer service, and IT leadership roles).
• Source, engage, and qualify leads through both inbound campaigns and outbound outreach.
• Identify whitespace opportunities with potential utility clients (municipal, cooperative, or investor-owned).

• Collaborate with marketing to develop and iterate targeted lead generation campaigns.
• Personalize outbound messaging across email, phone, and LinkedIn.
• Support campaign follow-up by identifying engaged leads and routing them to the appropriate sales contact.
• Drive awareness and interest through messaging aligned with SpryPoint's value to utilities - operational efficiency, self-service, digital transformation, and more.
• Provide feedback and guide messaging and content that creates value and converts into conversations.

• Use BANT (Budget, Authority, Need, Timeline) or a similar qualification framework to identify sales-ready leads.
• Transition leads from marketing-qualified to sales-qualified with the right context, notes, and handoff materials.
• Coordinate and schedule intro calls and discovery meetings with Account Executives.

• Maintain clean and updated records in Salesforce and HubSpot.
• Track KPIs such as lead conversion rates, campaign engagement, and meetings booked.
• Provide insights on campaign effectiveness and suggest improvements based on data.

• Work closely with the sales and marketing teams to align outreach efforts with current campaigns.
• Share market feedback and patterns with product, sales, and marketing to continuously refine messaging and product positioning.
• Act as a bridge between marketing insights and sales action, ensuring quality over quantity in lead handoff.

• Stay current on trends in the utility sector, particularly around customer experience (CX), payments, and digital transformation.
• Learn and communicate SpryPoint's solution value props, client stories, and differentiators across our product suite.
• Understand our partnerships and how they integrate with our sales efforts.

• 2+ years in a SaaS sales development, demand generation, or customer-facing role.
• Experience in the utility industry is a plus.
• Familiarity with Salesforce, HubSpot, or similar CRM/marketing automation tools.
• Experience working with or supporting inbound/outbound marketing campaigns, lead scoring models, and email nurturing sequences is an asset.
• You're a strong communicator with a passion for sparking meaningful conversations.
• You're curious, proactive, and love to dig into what makes prospects tick.
• Comfortable balancing outbound hustle with strategic campaign thinking.
• You're organized and comfortable with reporting and tracking KPIs like conversion rates, engagement metrics, and pipeline health.
• A team player who's excited about working cross-functionally to grow the pipeline.
• You enjoy experimenting with messaging and tactics to improve outreach performance.
• Willingness to travel for team events or industry conferences if needed.

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here's a peek into our hiring process for this position, so you know exactly what to expect:

Stage 1: 30-minute Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.

Stage 2: 45-minute Hiring Manager Interviewwith Tiffany Miller, Sr. Marketing Manager

In this interview, you'll have the opportunity to discuss your experience and insights with Tiffany. She'll be eager to learn more about how your background aligns with the Market Development Representative role.

Stage 3:Case Study Presentation Prep & Interview

In this stage, you'll kick things off with a 15-minute presentation where you'll walk the team through your approach to sales development and share a lead generation initiative you've worked on. After your presentation, we'll shift gears and chat more about your background and experience, a great chance for you to highlight your collaborative skills and how you'd thrive in our team-oriented culture.

Stage4: 30-minute Final Interview with Michael Hill, Chief Revenue Officer

This is your chance to discuss your career goals and learn how we can support your growth and aspirations.

Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and welcome you to the team!

Why SpryPoint?

Autonomous working environment with flexible working hours

Competitive compensation package

Macbook + $500 towards your home office setup

Health, dental, vision, and life insurance

️ Generous PTO, ½ day Summer Fridays, and flexible sick days

RRSP (Canada) and 401k (US) matching program

Professional development courses, $2,500 annual tuition assistance, and a book bounty program

Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.