Customer Service Representative
: Job Details :

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DHL Supply Chain is hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Having a minimum of 6 months to 1 year experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based on load requests sent from the TMS.

Effectively communicating via oral and written communication with Transport Carriers and Clients to schedule pickups and resolve issues.

Maintaining high levels of customer service and timely communication with client representatives and transportation company drivers to ensure high service levels.

Position: First (1st) Shift Customer Service Representative

Shift: 6:00am – 2:30pm, Monday-Friday

Pay: $27.75 per hour

Additional Incentives: Eligible for attendance bonus

The ideal candidate will also possess:

• Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience with a commercial WMS (Warehouse Management System) such as JDA, Blue Yonder, Red Prairie, SAP (preferred)
• Ability to adapt quickly and learn to navigate customer portals
• Ability to work in a fast-paced, customer-centric team environment
• Proficiency in email communication
• A good attendance record
• Ability to prioritize and multitask
• Openness to learning new skills
• Team player and safety-focused attitude

Benefits include:

• Medical, dental, and vision coverage starting on your 30th day
• PTO including paid holidays and vacation
• 401(k) with company match
• Tuition reimbursement
• Training and career advancement opportunities

Role Purpose: Process orders, prepare correspondence, and provide product, service, and transit information to customers, acting as a liaison to resolve issues.

Key Accountabilities: Resolve product or service problems, maintain customer records, process adjustments, prepare reports, and perform other duties as assigned.

Required Education and Experience: High School Diploma or Equivalent, 0-12 months experience in system/data entry or warehouse experience preferred.

Our organization is an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage

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