Patient Billing Advocate I
: Job Details :

Department Patient Financial Services Job Summary Promotes customer satisfaction in receiving and responding to incoming calls. Evaluates customer's ability to pay, completes mutually satisfactory payment arrangements and performs all appropriate account updates. Responsible for keeping abreast of and complying with all managed care contracts and third party relations. Maintains knowledge and use of all applicable hospital systems. Required Qualifications - Require a minimum of one (1) year of experience in a customer service environment. Preferred Qualifications - Prefer demonstrated written and verbal communication skills as they relate to customer interaction. - Prefer computer literacy with windows based programs. - Prefer the ability to communicate effectively and with a distinct speaking voice. - Prefer the ability to meet in person or via telephone and handle difficult situations diplomatically. - Prefer the ability to review and update both patient and insurance information in the computer system. - Prefer demonstrated ability to quickly resolve customer complaints. - Prefer the ability to collect and process payments accurately. - Prefer ability to type a minimum of forty-five (45) words per minute. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred EducationRequired License and CertsPreferred License and Certs