Community Experience Site Lead
: Job Details :

Community Experience - Facility Operations Site Lead, Athens, GA

This position is onsite Monday-Friday during business hours in Athens, GA

Wayfair is looking for a Facility Operations Site Lead on our Community Experience team for our Athens, Ga, Service Customer Service Center!

The Wayfair Community Experience (CE) team builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair's personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As a CE Site Lead you will be responsible for ensuring a safe, clean, welcoming, and efficient environment for our employees while promoting Wayfair culture. You will also work directly with a variety of vendors and employees while presenting yourself in a professional and helpful manner.

Key Responsibilities:

• Oversee complex projects that drive improvements to the employee's workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources. Solicit feedback from business leaders, stakeholders and team to drive continuous improvements.
• Manage third-party vendors associated with building operations and building preventative and corrective maintenance programs.
• Through approved channels: order, receive, organize, and stock supplies for the office.
• Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.
• Relentless Customer Focus: Manage work order systems, monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs. Ensure resources are optimally sourced and deployed. Continuously revise processes and SLAs to better support operational efficiency and employee experience.
• Innovate and Improve: Question the status quo, suggest ways to improve and innovate processes, systems and workplace environments to optimize team and greater employee population's workplace experience.
• Report regular operational updates professionally to management teams and stakeholders. Partner with business leaders throughout the organization to provide customized workplace solutions when needed.
• Act as Safety Officer to ensure safety requirements are upheld at all times. Manage site emergency action plans. Continuously reviewing and revising to ensure effectiveness. Respond to emergency situations on site, when needed.
• Organize and conduct safety inspections and drills (evacuation, shelter in place, etc).
• Support special projects that relate to events and building updates.
• Be accessible off-hours and prepared to respond professionally in a building or other emergency.

Desired Skills and Experience:

• Minimum of 2+ years in a customer service oriented operational role.
• Professional presence and excellent communication skills (written, verbal, and non-verbal).
• Excellent organizational skills with the ability to calmly juggle competing priorities
• Ability to motivate and lead self and others to deliver results.
• Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here .

About Wayfair Inc.Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: If you have any questions regarding our processing of your personal data, please contact us at ...@wayfair.com. If you would rather not have us retain your data please contact us anytime at ...@wayfair.com.

About the company

Wayfair Inc. is an American e-commerce company that sells furniture and home-goods.

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