Product Specialist - PAS/RCM
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InterSystems IntelliCare seeks product leaders with PAS (Patient Administration Systems)/RCM (Revenue Cycle Management) and/or health operations experience, as well as in-depth experience with health information applications, to help create the next generation of solutions to highly important challenges in patient administration, revenue cycle management, and broader healthcare operations.

InterSystems IntelliCare is the unified Electronic Health Record (EHR) and premier health interoperability and innovation platform, providing unique solutions for today's widely distributed healthcare, where a single patient may connect to many providers at many locations using many different information systems. We combine and unify data from thousands of sources including all major electronic health records, social determinants, claims processors, public health, IoT devices, patient self-care and outcomes measures, and many more, transforming this information to address key clinical, strategic, operational, and financial problems. IntelliCare offers a wide variety of PAS and RCM solutions to a rapidly growing list of customers in the US and internationally, including providers, private health systems, public health systems, health organizations, health information exchanges, and development partners.

The Product Specialist utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from understanding customers' operational, financial, and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems quickly, completely, and effectively.

Responsibilities

Participate in and/or lead the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions

Collaborate with development, implementation, testing, support, sales, and field engineering teams to bring new features and products to successful release

Communicate with current and potential customers regularly to understand their processes and needs, translating those into product requirements and helping customers maximize value from IntelliCare solutions

Represent the “voice of the customer” internally, guiding product design and development with healthcare domain expertise

Contribute to overall TrakCare product strategy, roadmap, and cohesiveness within the Product Management team

Serve as an internal subject matter expert in one or more health domain areas

Stay informed on industry trends, including new products, regulatory changes, scientific and medical advances, and practice changes

Participate in studies on the impact of TrakCare solutions on quality, safety, and efficiency metrics

Engage in the informatics professional community and participate in national and international conferences

Qualifications

• 4+ years of relevant experience
• Practical clinical experience (RCM, PA, pharmacist, allied health practitioners, nurse, etc.) or operational experience in healthcare organizations (quality, safety, PAS, RCM, analytics, etc.)
• Experience implementing healthcare software solutions, including requirements gathering, system configuration, and deployment support
• Strong background in designing and executing complex testing strategies for software reliability and compliance
• Proven project management skills, including coordinating cross-functional teams and driving successful execution
• Domain expertise with healthcare workflows and practical use of health information
• Experience with healthcare application design at an in-depth level, in industry or provider organizations
• Education in a health domain or health informatics
• Excellent written and verbal communication skills
• Ability to work effectively both independently and in teams, including direct interaction with customers

About InterSystems

InterSystems, a data technology provider, delivers a unified foundation for next-generation applications across healthcare, finance, manufacturing, and supply chain sectors in over 80 countries. Our data platforms address interoperability, speed, and scalability challenges, unlocking the power of data for innovative solutions. Founded in 1978 and headquartered in Boston, Massachusetts, InterSystems operates 38 offices in 28 countries. For more information, visit InterSystems.com.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Software Development

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