Director of Branch Operations Western Region 4911
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Director of Branch Operations Western Region 4911Director of Branch Operations Western Region 4911

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Keesler Federal Credit Union is seeking a Director of Branch Operations for our Western Region.

The Director of Branch Operations is a purpose-driven leadership role for our Western Region. In this role, you'll oversee branch operations, lead and develop high-performing teams, build strong community partnerships, and drive strategic initiatives that enhance the member experience. You'll foster a team culture rooted in our core values: Approachability, Authenticity, Commitment, and Empathy. If you're ready to grow your career while making a lasting impact, this role may be for you.

Our team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits

Keesler Federal Credit Union is seeking a Director of Branch Operations for our Western Region.

The Director of Branch Operations is a purpose-driven leadership role for our Western Region. In this role, you'll oversee branch operations, lead and develop high-performing teams, build strong community partnerships, and drive strategic initiatives that enhance the member experience. You'll foster a team culture rooted in our core values: Approachability, Authenticity, Commitment, and Empathy. If you're ready to grow your career while making a lasting impact, this role may be for you.

Our team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long Term Disability Benefits

Community Givebacks in 2024We show our gratitude for the support of the communities in which we live, work and play by paying it forward to help those in need and positively impacting the places we call home. Our Community Givebacks in 2024 totaled$1.14 Million

SUMMARY

Oversees the daily management of branch operations and the disaster preparedness and recovery process. Performs various functions to ensure the branches are sufficiently staffed with trained and qualified team members to ensure that sales goals are achieved, quality member service is provided, and uniform and efficient operation of all branches.

SUPERVISORY RESPONSIBILITIES

Oversees the interviewing, selecting, and hiring process of branch management personnel; scheduling, assigning, training, and directing work; evaluating performance; coaching, counseling, rewarding and disciplining employees; recommending employees for transfers, promotions, and terminations; strategic planning; participating as a member of the senior management team.

ESSENTIAL FUNCTIONS

• Directs the activities of Regional Branch Operations to ensure that staff members are trained, motivated, professional and capable of providing efficient and effective retail sales and service to the membership.
• Oversees work schedules, interviewing and hiring applicants, evaluating performance, coaching, counseling, rewarding, and disciplining employees. This includes developing staff in their current positions as well as for promotional opportunities. Maintains required personnel documentation used to monitor performance.
• Assist in the creation of sales plans, incentives and goals for the Retail Operations Division. Works with Sales & Service for the achievement of plans for their areas in their division.
• Assists in the development of overall strategic planning for Branch Operations. Provides information on trends in retail banking operation and anticipated member demands. Monitors traditional and non-traditional competitors for the purpose strategic and operational plan input.
• Oversees the activities of the branch operations staff to ensure compliance with established policies and procedures. This involves ensuring that staff members are knowledgeable in relevant policies and procedures affecting them and the performance of their job duties.
• Conducts branch visits monthly to build rapport with their team and to ensure all branches within their region are operating efficiently and effectively. Skip a level meetings with all team members is recommended.
• Develops and maintains good working relationships with vendors and all senior management team members to ensure there is an open channel of communication and that credit union processes are efficient and provide quality service to internal customers and the membership.
• Ensures the development of Branch Managers, which includes maintaining a professional image, workspace, and developing their management skills with relevant seminars and reading.
• Ensures that monthly coaching sessions occur throughout all levels of the organization in which they manage. This includes ensuring that these sessions provide meaningful guidance for team members.
• Embraces the Sales and Service culture and ensures the team members utilize it within the organization they manage. Reinforces the core messages of the Sales and Service program when opportunities arise.
• Resolves member complaints that are beyond the scope and authority of branch personnel and coaches Team Members in problem resolution skills. Approves or rejects unusual transactions within established authority limits. Typically these are member transactions governed by POAs, Fee refunds, or exceptions to credit union policy request by Members or KFCU Team Members.
• Reviews and approves or rejects invoices for budgeted items/incurred expenses, such as mileage reimbursements, presented for payment by Branch Employees.
• Prepares annual capital, fixed asset, and staffing budgets for Branch Operations area under their management.
• Periodically reviews and maintains a disaster recovery plan to ensure the ongoing operations of the branch network. Participates as a member of the Incident Response Team (IRT) as required.
• As required by new or changing business practices or governing regulation, developments and implements new processes or policies. Coordinates these changes with the training department and compliance department as needed.
• Investigates and takes corrective actions necessary to resolve internal or external problems and complaints to include team member concerns. This may require extensive research of member transaction information, new account and loan application review, research and interpretation of credit union policy, procedures, and practices.
• Monitors and analyzes available credit union reports published by the Retail Operations Analyst for the Region, Branches and team members. Ensures the accuracy of this information and utilizes to make business decisions regarding staff requirements as well changes in operation to meet organizational needs.
• Develops and maintains procedures manuals as well as creating internal controls for Branch Operations. In conjunction with Training Department, manual review to ensure that training is relevant and ensure that the Security Checklist is relevant and provides a measure of control over branch operations is the goal of this task.
• Serves and actively participates as a committee member on various committees or project teams, as needed.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Serves members and team members in a professional, caring manner to satisfy member needs.
• Performs all functions of a Branch Manager within their region as needed (i.e. Disaster Recovery, Staffing Shortage, or other emergency situations.)
• Assists in creating the direction of sales and marketing efforts to achieve the maximum level of member penetration for deposits, loans, and income. Ensures that Marketing Campaigns are actively worked when assigned and that there is an ongoing commitment to staff presenting Potential Sales Opportunities (PSO's) when available.
• Coordinates with the Community Development department to ensure Branch Operation's full participation in SEG and community events. The goal is to build new membership, loans, and deposits at nearby branch locations.
• Oversees donations and sponsorship program for their respective region which includes approving and denying donation submissions and maintaining approvals within the approved budget.
• Oversees branch start-up and coordinates their activities with Marketing, IT, Facilities, Accounting and Security to ensure all facets of the business are made available to the membership upon opening.
• Miscellaneous duties as assigned.

KNOWLEDGE & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree with a major in Business or a Business Discipline (Economics, Finance, Accounting, Business Management, Human Resources, etc.,) or equivalent combination of education and experience

Experience and Other Requirements:

• Ten years of similar or related experience in financial institutions required.
• Experience in the overall functions of a Teller, Lender, Branch Manager, and other financial institution positions desired.
• Broad, overall working knowledge of financial institution operations required to include check processing, automated payments, loan origination systems, and account servicing required.
• Excellent interpersonal skills with the ability to work in a team environment and to effectively implement change as required.
• Must be able to successfully handle multiple tasks simultaneously with little or no supervision.
• Experience in Project Leadership and/or Management preferred
• Exceptional oral and written communication skills required with ability to interact with all levels of employees, managers, volunteers, members, vendors, and the general public.

Computer Skills:

• Must be proficient in use of office computer programs, including proficiency with word processing, spreadsheet, and presentation software.
• Must be able create useable deliverables in Microsoft Word, Excel, and PowerPoint formats.
• Must be proficient using the Internet, instant messaging and e-mail.

Interpersonal Skills:

A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Will be required to create a team environment that embraces Keesler Federal Credit Union's Organization Values of Approachability, Authenticity, Commitment and Empathy.

Certificates, Licenses and Registrations:

• Must actively participate and successfully complete Coaching training within 12 months of employment.
• Must actively participate and successfully complete the Sales and Service program training within 9 months of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk; use hands to finger, handle, feel or grasp; reach with hands and arms; talk and hear; and stoop, crouch, or crawl. The employee is occasionally required to lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. The noise level is that of a normal office environment. When working in construction areas, the noise level may be high and the use of a hard hat will be required in some areas.

DECLARATION

The human resources department retains the sole rights and discretion to make changes to this job description.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBanking

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