Customer Success Manager
: Job Details :

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We're on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, it's clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers… how do we know what will actually work?

Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we've been building a platform to help both the world's largest brands and its next rising stars actually move, inspire, and drive their audiences forward. We've built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we're looking to you to help change the world with us!

Our supporters and believers

We've crossed 1,000,000 active users on the Anyword platform, including marketers in the Fortune 20- marketers and writers who've created their best, record-setting work across companies like Amazon, Red Bull, the New York Times, Ted Baker, Sony, and more. And these key partners are continuing to invest more in Anyword year over year, allowing us to boast triple digit growth across existing customers. We're backed by Innovation Endeavors, founded by former CEO of Google, Eric Schmidt, and Dror Berman. In 2022, we raised our Series B for $21 million and are on track to continue significant growth across all parts of our business. With 2,000+ new sign ups to our platform every day, our momentum is only growing. You'll have an opportunity to directly impact our future as a company.

Who we are

We're a team of doers from all walks of life who share a passion for AI and innovation. We believe in personal growth, care deeply about our work, and aspire to be world-class in everything we do.

The opportunity

We've enjoyed rapid growth and adoption by thousands of customers… and we're just getting started. As a Customer Success Manager, you will join a small but fast-moving team. You'll be responsible for strategic initiatives, delivering excellent customer experiences, defining new solutions, and influencing our product roadmap by representing the voice of the customer. You'll need to execute quickly, solve problems, and develop long-term solutions through new processes, products, or features. You will also shape the company's future by building impactful partnerships with both new and existing customers. Success in this role requires a growth mindset, willingness to learn from failures, and the ability to evaluate and improve our processes continually. This is an exciting time of rapid growth with many opportunities to learn and develop.

Responsibilities

Help customers succeed by providing support on technical, business, and product levels.

Partner with Account Executives to tailor AI solutions to customer needs.

Deliver a seamless onboarding experience by understanding customer workflows.

Serve as the main point of contact for new customers and coordinate with internal teams.

Train customers and advise on integrating Anyword and AI into their operations.

Identify customers with growth potential.

Collaborate with marketing and product teams to ensure customer success and engagement.

Educate customers using marketing materials and documentation.

Represent customer use-cases to influence product development.

Analyze usage data, gather insights, and suggest improvements.

Embrace a fail-forward approach by testing and iterating quickly.

Qualifications

• BA/BS degree and 4+ years in a SaaS customer-facing role (required).
• Experience with generative AI (text & image) is a significant advantage.
• Strong technical and problem-solving skills (required).
• Excellent verbal and written English communication skills.
• Analytical mindset with problem-solving ability.
• Resourcefulness and independence in solutions execution.
• Basic SQL querying experience (preferred).
• Experience with CRM tools like HubSpot (preferred).
• Experience with BI tools like Tableau (preferred).
• Previous data analysis experience (preferred).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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