Product Consultant
: Job Details :

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits, and payroll to small and medium-sized businesses.This job is based in Sarasota, Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform, helping HROs optimize business processes and increase productivity for overall service efficiency, sales, pricing, implementation,risk management, and HR.You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in guiding customers through successful implementations by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Benefits/Payroll background is preferred.Responsibilities:

• Assist Senior Product Consultants or Principals in gathering a deep understanding of customer processes in the PEO/ASO fields.
• Provide best practice guidance to customers on how to best implement ClientSpace.
• Manage customer expectations and internal timelines.
• Maintain all documentation and detailed notes related to the client project.
• Communicate proactively and regularly with management regarding project status.
• Provide escalated support for Staff Consultants.

Qualifications:

• Bachelor's Degree in business, computer science, or an equivalent combination of education and experience is preferred.
• Exceptional client engagement skills are essential.
• Experience working in SaaS software within the HR Service Provider Market is preferred.
• Ability to understand and solve complex problems.
• Excellent verbal/written communication skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Strong presentation skills.
• Experience defining and documenting workflows and processes.