Join to apply for the Product Owner (eMobility) role at EMM Group, Inc.
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Join to apply for the Product Owner (eMobility) role at EMM Group, Inc.
Description
TRAX USA Corp is a leading aviation software company seeking a highly motivated Product Owner. This position requires a firm understanding of eMRO software to effectively oversee the development, implementation, and management of our product. The Product Owner is responsible for leading and motivating our team of Software Developers, Java Developers, and Product Specialists, prioritizing & delegating operational/project assignments, and providing a high level of supervision & contribution to the strategies and methodologies that best support Trax and its customers.
The Product Owner will frequently communicate and work alongside our Project Management team, QA, Technical Writing & all of our Programming Departments. A high level of technical aptitude is required to consistently reanalyze and improve eMobility strategies and processes.
Key Management Responsibilities
- Responsible for defining and continuously improving standards & methodologies for eMobility product performance within the organization. Training and coaching staff, conducting performance reviews.
- Share responsibility with the PMO Manager for the implementation of eMobility at customer sites, offering virtual and onsite support as needed.
- Build and maintain relationships with customers and their technical teams through routine conference calls or on-site meetings.
- Participate in initial and weekly calls with customers, managing calls independently at times.
- Oversee inter-department testing on the eMobility environment before collaborating with QA for advanced testing and repairs.
- Communicate regularly with customers post go-live, acting as additional support and managing escalated issues, including on-call support for emergencies.
- Assign tasks through weblog system based on employee knowledge and workload.
- Review and approve departmental responses to customers.
- Create an environment encouraging information sharing, team resolutions, cross-training, and process improvement.
- Provide initial training for project coordinators and support initial customer visits.
- Support project coordinators during implementation of new or upgraded versions of eMobility at customer sites.
Team Leadership
- Set challenging goals for the eMobility team and communicate clearly.
- Direct, oversee, develop, coach, and mentor personnel.
- Provide leadership to programmers, product specialists, and project coordinators both in-office and during projects.
- Manage strategic internal projects, ensuring adherence to programming methodologies and standards.
Requirements
- Bachelor's Degree in Computer Science or related field with at least 5 years of experience in Trax & eMobility product application and support, or an equivalent combination of education and experience for 7 years.
- Excellent communication, leadership, and problem-solving skills.
- Ability to establish and manage cross-functional relationships.
- Ability to measure and define KPIs as per business needs.
- Proven track record of evolving products through experimentation, data analysis, user testing, and research.
- Ability to analyze ROI and focus on activities that produce returns.
- Strong business acumen and ability to translate business problems into solutions.
- Experience with application lifecycle management and web technologies.
- Exceptional problem-solving and customer service skills.
- Experience managing system integrations and web services.
- Excellent written communication skills for developing clear documentation.
- Proven experience translating customer requirements into technical solutions.
- Responsible for creating and analyzing performance metrics, and maintaining application performance.
- Ability to manage a team and coordinate with departments to ensure system functionality and customer satisfaction.
- Positive attitude, self-motivated, goal-oriented, and a strong team player.
- Ability to work off-hours when needed.
- Willing to undertake additional duties as assigned.
- Willingness to travel domestically and internationally.
Job details: Full time / Salaried, Senior - Experienced, Fully Onsite in Coral Gables, 8a - 5p shift, No remote option.
TRAX Technology powers the safe operation of aircraft worldwide, serving major airlines, low-cost carriers, and MROs, ensuring safety and efficiency. We invest in innovation to stay industry leaders. We are committed to diversity and equal opportunity employment, maintaining a drug-free workplace, and conducting background checks.
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