Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:
Responsibilities
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- Know how to provide daily leadership and create and sustain a culture of employee engagement
- Partner with your teammates to drive company initiatives
- Care about people and profit
- Want to join a team where you can learn and grow your career—the opportunities are endless!
- A typical day includes:
- Leading a successful team, supporting the store manager, and managing in our fast-paced retail stores
- Managing store operations to maximize sales, profits, and customer service
- Building, coaching, training, and engaging the crew team to deliver superior customer care and business results
- Handling inventory protection, asset management, operational, and safety issues
- Ensuring overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
- Driving NAPA operational and marketing programs while continuously improving processes and procedures
- Growing customer relationships, assisting with sales/service questions, and ensuring a positive experience both in-store and over the phone
Qualifications
- High school diploma or equivalent; technical or trade school courses or degree preferred
- Experience in the automotive aftermarket service industry or hobby/DIY world, or a willingness to learn all things automotive
- Passion for delivering customer care and building long-term relationships
- Ability to thrive in a fast-paced, complex environment
- Knowledge of cataloging and/or inventory management systems
- Ability to lift up to 60 lbs in some situations
- Bonus points for:
- Background and/or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership
- Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management
- Customer-centric mindset (external/internal)
- ASE Certifications
- NAPA Know How certification
Why NAPA?
- Outstanding health benefits and 401K
- Stable Fortune 200 company with a family feel
- Supportive company culture that values hard work and employee well-being
- Opportunities for career development with support from leaders and your team
This position offers a starting hourly rate of $16.50, with pay progression opportunities within 12 months based on skills, experience, and qualifications. We also offer comprehensive health insurance, a 401(k) plan with company match, paid time off, employee stock purchase plan, tuition reimbursement, professional development, and wellness programs.
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