Overview
ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading, and container depot services. We pride ourselves on delivering superior and reliable service, a broad scope of services, and an exemplary safety record. We are currently seeking a Ramp Manager to join our team.
The Ramp Manager will lead a complex operation with 1 direct report and 75 employees, focusing on safety, administration, maintenance, train performance, and productivity. The Ramp Manager is responsible for developing and executing strategies and solutions through people, systems, and processes to ensure safety, profitability, and service excellence. The successful candidate will meet customer scheduling requirements by ensuring the on-time spot and release of trains with timely grounding of autos.
Responsibilities
- Lead the ramp to ensure KPIs are met (e.g., cph, inventories, damage prevention)
- Be accountable for overall P&L responsibilities
- Develop and motivate staff to improve engagement and retention
- Build collaborative relationships between ITSC and local railroad officers
- Serve as the primary contact between ITSC and customers
- Enforce all ITSC rules, regulations, and policies
- Address violations carefully and administer disciplinary actions when necessary
- Monitor and approve terminal purchases within budget
- Approve weekly time and attendance, ensuring accuracy and timeliness
- Partner with Talent Acquisition to ensure the ramp is fully staffed
- Manage training and orientation for all employees to support their success
- Provide ramp metrics and reports as needed
- Perform other administrative and non-administrative duties as assigned
Qualifications
Requirements
- At least 3 years of leadership experience
- Exceptional organizational, multi-tasking, and time management skills
- Excellent communication skills are mandatory
- Proficient in Outlook and MS Office suite
- Strong work ethic
- Open availability
- Willingness to work in varying weather conditions
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