Member Experience Associate
: Job Details :

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the thank you from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience. You will be the face of the club; the first person a member sees when they walk in and the first point of contact to create a welcoming environment.

You need limitless energy and excellent multitasking skills. Do you have a positive, upbeat personality with great communication skills? Creating a memorable member experience requires versatility. You might be guiding prospects over the phone, making a Retro Smoothie for a member, or assisting members to ensure they have an exceptional experience. Ideal candidates will possess:

• A passion for helping others.
• A positive, upbeat personality.
• Effective communication skills with customers, coworkers, and managers.
• Ability to multitask effectively.
• Focus on member experience.
• Punctuality, responsibility, and attention to detail.
• CPR/AED training (preferred).
• Experience in retail or hospitality (helpful).

The responsibilities of the Front Desk include but are not limited to:

• Greeting and checking in members.
• Resolving customer issues effectively.
• Membership sales and retention.
• Following up with prospects.
• Selling merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
• Maintaining a safe and clean environment for members and staff.
• Opening and closing the facility as scheduled.
• Adhering to company policies and procedures.

All Member Experience Associates are required to wear a company staff shirt with khaki or black athletic pants. Sneakers must be worn; boots, heels, or sandals are not permitted. Staff should be well-groomed and neat.

Note on shifts: Opening staff should arrive 15 minutes before the club opens to complete the Opening Checklist. Closing staff should close at the scheduled time.

About the company

With over 150 gym locations across America, all Retro Fitness owners are local small businesses owned by your neighbors. Get your Free Pass Today!

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