Senior Technical Account Manager
: Job Details :

Career Opportunities: Senior Technical Account Manager (1238)

Requisition ID 1238 - Posted - United States

Making Science is an international digital acceleration company with over 1,200 experts across 15 markets, including Spain, Portugal, Mexico, Colombia, France, Italy, the UK, Ireland, Sweden, Denmark, Norway, Finland, Germany, Georgia, and the USA. As a proud consulting partner of Local Planet — the world's premier network of independent media agencies — we deliver a suite of digital, technology, and performance marketing services to a global clientele. Our expertise spans digital marketing and MarTech, software and cloud solutions, artificial intelligence, and SaaS, all underscored by a relentless pursuit of innovation.

As part of its commitment to innovation, Making Science offers its clients end-to-end capabilities required for consulting, development, integration, and maintenance of advanced IT solutions. Our global network of delivery hubs not only fosters job growth but also serves as an incubator for cultivating top-tier tech talent, fueling projects that accelerate transformation and modernization.

As a TAM you will be the primary technical point of contact between Making Science and its customers. The Senior TAM is a strategic partner who helps customers achieve their business goals through the effective use of the company's and partner's technology and services. They combine technical expertise with strong customer relationship skills to ensure customer satisfaction and success. The responsibilities include:

What we'd like you to do

Assisting customers with the implementation and adoption of Making Science/Partner products or services.

Providing technical guidance and support during the customer onboarding process.

Resolving customer technical issues and providing troubleshooting assistance.

Identifying and escalating product bugs or defects.

Ensuring customer satisfaction with the product or service.

Driving customer adoption and usage of the company's & partner's products or services.

Identifying opportunities to the Making Science commercial teams for upselling or cross-selling.

Monitoring customer health and satisfaction metrics.

Assisting customers to understand new opportunities with Making Science & partner products & services.

Gathering customer feedback and providing input to delivery and product development teams.

Helping to identify new product features or enhancements.

Building and maintaining strong relationships with customers at all levels.

Acting as a trusted advisor and advocate for the customer within the company.

What we'd like you to bring

Strong understanding of software development, IT infrastructure, and cloud computing, emphasis in GCP.

Experience with specific technologies or platforms relevant to the Making Science service offer.

Ability to troubleshoot complex technical issues and provide solutions.

Proven track record of building and maintaining strong relationships with customers at various levels, including technical and executive teams.

Excellent communication and interpersonal skills, both written and verbal.

Ability to effectively manage customer expectations and resolve conflicts.

Ability to understand and align customer needs with the Making Science and Partner product roadmaps.

Experience in developing and executing customer success strategies.

Strong analytical and problem-solving skills.

Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Experience in project planning, execution, and monitoring.

Perks of joining us

We offer a competitive salary according to your worth and experience.

We care about a healthy work-life balance. You can count on having flexible working hours and the possibility to work from home.

Health, vision, and dental insurance included. 401k plan with company contribution.

The opportunity to meet our international team with our Ambassadors Program.

15 paid days off per year of holidays (plus bank holidays).

You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.

Work comfortably and follow your own style, because we don't have a dress code.

Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.

The opportunity to work in a fast-growing company with peers who will challenge you to grow each day.

Challenge the future with us - Join our Making Science team!

#J-18808-Ljbffr