Job Summary - Why you'll love this positionCustomer Service Representative (Central Branch) Department of RevenueDOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needsHOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: This position will be a mid-level customer service and technical position that will review and process a variety of documents and applications related to motor vehicle transactions. You will be an ideal candidate if you have good typing skills, you are very detail oriented, you have great customer service skills, and you have the ability to process complex work with dedication to ensuring customer satisfaction. Department of Revenue offers many opportunities for career development and growth. The State of Missouri is an equal opportunity employer.Responsibilities - What you'll doDUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Explain laws, regulations, and procedures
- Search computerized records and files
- Accurately communicate the requested information to customers either in person or on the telephone
- Process requests concerning all phases of motor vehicle transactions
CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication Qualifications - All you need for successTypical Qualifications: Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work Preferred Qualifications: 2-4 years of experience in motor vehicle policies and procedures Upbeat and positive attitude Ability to clearly communicate with customers over the phone or via written correspondence Job Details - More reasons to love this positionMore reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) ###-####.