Title: Patient Resource Specialist
Status: Remote, W-9 (Independent Contractor)
Make a difference while working from home as a Patient Resource Specialist
As a Patient Resource Specialist, you'll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You'll build relationships with patients and provide compassionate care via outbound and inbound calls.
In this role, you'll be assigned a dedicated list of patients and you'll be responsible for reaching out to your patients at periodic intervals following a set schedule that works for each patient. You'll build ongoing, professional relationships with each of your patients, serving as a friendly, trusted advisor.
This is a great opportunity for people who bring a strong sense of empathy, accountability, an entrepreneurial mindset, and a desire to help other people while working from home.
Please Note: This is a 1099 Independent Contractor opportunity.
What You'll Be Doing
- Answering inbound calls as needed
- Strictly adhering to your patient call schedule, placing scheduled outbound calls to patients within the promised time frame
- Building rapport and ongoing friendly, yet professional relationships with the patients you're assigned to
- Consistently demonstrating to each and every patient that you genuinely care about them and have the knowledge, tools, and resources to help
- Navigating a variety of resources and computer systems to respond to patient questions and provide them with the appropriate guidance, resources, and product information
- Preparing patients for provider visits
- Helping patients prepare for open enrollment
- Offering empathy and emotional support during patient interactions
- De-escalating patient concerns and handling sensitive conversations with professionalism
- Answering inbound calls from patients and returning their phone calls in a timely manner
- Using scheduling tools to manage your daily call schedule and schedule follow-up calls
- Maintaining detailed, accurate documentation and adhering to strict compliance requirements
About You
You'll do great in this role if you have a genuine passion for helping people, a positive attitude, an outgoing personality, and a strong sense of dependability and accountability. It's also essential to have:
- At least three years of experience delivering patient and/or customer care
- Some healthcare experience in roles such as Medical Assistant, CNA, LPN, Patient Care Technician, Home Health Aide, Social Worker, Medical Receptionist, Healthcare Scheduler, Pharmacy Technician, etc.
- Ability to understand the healthcare and insurance industries and get comfortable with medical terminology
- Excellent verbal and written communication skills
- Great active listening skills
- The ability to maintain a calm, caring, patient, and empathetic demeanor while interacting with people who are managing a medical diagnosis
- Strong attention to detail, including the ability to maintain accurate documentation
- An entrepreneurial mindset
- The desire and ability to honor scheduling commitments
- Self-motivation and great time management skills
- The ability to multitask, stay organized, and adapt to change in a fast-paced environment
- Strong computer skills, including the ability to navigate multiple computer systems to access and document information and troubleshoot issues as needed
- The ability to consistently service a minimum of 30 hours per week and 6 hours per day, Monday through Friday.
- The ability to travel to national meetings once per year for four days in February (travel and lodging expenses will be covered by the client)
Your Home Office Environment
To be a Patient Resource Specialist, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- At least 8GB of useable RAM
- At least 6 CPUs (Speed x Processors)
- 500MB of free hard drive space
- Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge
- Dual monitors, each capable of displaying at least 1024 x 768 pixels
- A USB noise-cancelling headset
- A webcam for your Certification experience
- A cell phone to facilitate dual-factor authentication
Where NexRep Contracts
NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.
Hours of Operation
As an independent contractor, you'll have the flexibility to manage your own schedule within the client's hours of operation, which are Monday through Friday from 8:00 AM to 8:00 PM ET. Within those hours of operation, you'll determine your own schedule, provided you meet each of the following third-party client requirements:
- Service a minimum of 30 hours per week
- Service a minimum of 6 hours each day, Monday through Friday
- Ensure your schedule aligns with the calls you've scheduled with each of your patients
- Adhere to the schedule you set to ensure you're available to call your patients at the times you committed to
If you're not confident you can consistently meet each of those client-specific requirements, you're free to pursue a different opportunity within the NexRep Marketplace.
Pay & Perks
Patient Resource Specialists invoice at a rate of $15 per hour, with the opportunity to earn additional incentives each month for reaching client-determined goals.
Plus, your remote, independent contractor status allows you to work in the comfort of your own home.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
- One-on-one mentorship
- Free certification to provide you with the information you need to be successful as a Patient Resource Specialist. Certification runs for 5 weeks, Monday-Friday from 9am-4pm ET. In the 5th week, you'll service a set schedule that will include a mix of handling calls in Supported Production and then coming back together with the certification group to discuss your calls and experiences. This will give you an opportunity to reinforce your knowledge and get comfortable with calls before providing services independently.
- Supported Production, which occurs after certification, runs for two weeks on the following schedule:
- Week 1: Monday-Friday, 9am-4pm ET
- Week 2: Set your own schedule within the client's hours of operation (Monday-Friday, 8am-8pm ET)
- The opportunity to earn up to $1,300 of incentives by reaching the milestones below:
- Completing the first two weeks of certification: $100
- Completing the second two weeks of certification: $100
- Completing supported production: $100
- Completing 45 days of service: $1,000
- Earn $15 per hour for hours serviced in Supported Production during week 5 of certification, and hours serviced in the two weeks of regular Supported Production.
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as banking services, legal support, technical support, and more!
Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.