We are seeking a motivated, punctual, and outgoing Treatment Plan Coordinator to join our team! In this role, you will be responsible for being customer-focused, compassionate, and dedicated to facilitating solutions to patients' dental health needs. The Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients.
Specific Duties:
Continuously engage and work with patients seeking advanced cosmetic dentistry.Contact 100+ leads daily, schedule consultations, and follow-up appointments.Masterfully present treatment plans and address patient concerns.Ensure exceptional patient experience and office efficiency.Follow the Orthodontist's instructions and adhere to the Orthodontist's directives.Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit.Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit.Prepare financial treatment plans and present them to patients for closure. Coordinate financial arrangements with the patients offering payment options.Present and explain all treatment plans involving out-of-pocket costs to patients.Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment-related needs and inquiries from patients in person and over the phone.Continuously assist patients in offering payment plans, including Care Credit payment options.Ensure all patient payments and insurance statements are up to date and current.Assist in identifying, alerting front desk, and collecting previous balances and current copays.Perform miscellaneous job-related duties as assigned.Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
Part-time to start, with the opportunity to lead to a Full-Time position with full benefits.
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