Technical Consulting Engineer - Insight Global : Job Details

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $45.00/hr

We are looking for a Technical Consulting Engineer that is passionate about IT services and can help work with key internal and external team members to drive the success of our client's Business-Critical Service offerings.

Responsibilities include but are not limited to:

• Keep users informed about their incidents' status at agreed intervals.
• Take ownership of incidents and service requests throughout their lifecycle.
• Record, classify, and log all incident/service request details, ensuring proper categorization and prioritization.
• Investigate and diagnose incidents to restore service as quickly as possible.
• Verify resolution with end-users and ensure incidents are resolved within specified Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
• Troubleshoot issues as defined in cases, escalate to technical leads, or reassign cases outside the team's jurisdiction.
• Collaborate with Level 3 engineers for unresolved incidents.
• Onboard new web-based portals (internal/external).
• Configure tool access and user accounts for users/delivery resources.
• Install required add-ons, configure and/or upgrade CSPC software stacks as needed.
• Support migrations from old hardware to new hardware.
• Assist with upgrades from previous software versions to current software versions.
• Provide application support as needed.

Compensation:

$35-45/hr on W2 only.

Exact compensation may vary based on several factors, including skills, experience, and education.

Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Required Skills/Qualifications:

• 3+ years of relevant experience.
• Experience with Linux and Unix operating systems.
• Experience with VMWare and ESXi for virtualization.
• Experience with AWS cloud platform.
• Experience with Docker and Kubernetes for containerization and orchestration.
• Experience with Python, Perl and/or Shell scripting languages.
• Experience with MySQL databases.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeContract

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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