Technical Call Center Specialist - Technogym SpA : Job Details

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym's goals is to satisfy 100% of our customers and end-users.

We are looking for an energetic, results-driven Technical Call Center Specialist who will act as a liaison to provide customers with product information, resolve issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. This position works out of our Jersey City offices and reports directly to the Technical Call Center Team Leader.

• Guarantee timely response to customers' requests and collect all relevant information to describe the reported problem to facilitate its resolution
• Act as the first-line for troubleshooting and timely escalation
• Provide effective solutions to known problems through proper troubleshooting and identify/order the needed spare parts in case of easy-to-solve issues
• Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed
• Process orders of spare parts specifically requested by customers
• Guarantee product data collection from the market
• Manage the collection of feedback data related to products
• Maintain data accuracy within the working systems
• Manage large amounts of inbound and outbound calls in a timely manner
• Build sustainable relationships and engage customers by taking the extra mile

What you should bring:

• 1-3 years' experience in a call center environment or in a customer service support role
• High School Diploma or Bachelor's Degree
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of customer service techniques, communication & negotiation skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• This role is based out of our Jersey City, NJ offices and will require being on-site 5 days/week

What We Offer:

• Base salary starting at $65,000
• Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
• 401k with company match -eligible starting first day of employment
• PTO

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Nearest Major Market: New York City Nearest Secondary Market: Newark