Staff Program Manager, Digital Procurement - Intuit : Job Details

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Intuit Global Business Services (GBS) is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees, enhance performance in our strategic partners, and amplify value delivered for One Intuit. As we adapt to the demands of digitally-enabled users seeking highly personalized experiences, the Staff Program Manager, Digital Procurement will play a pivotal role leading the overall strategy and execution to modernize Intuit's catalog program, including the people, process, and technology transformation of our catalog strategy and infrastructure that enables employees to be successful in ordering the products and services they need while working in hybrid environments, streamlining low risk purchasing, and optimizing stakeholder experiences.

The Staff Program Manager, Digital Procurement will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the procurement function and spend management, with experience operationalizing processes and features in solutions such as Coupa and Amazon, to effectively streamline and automate processes, bring best practices to bear based on internal and external insights, and harness voice of employee to shape the program for customer benefit. Key responsibilities include developing and managing the overall operational and organizational health of catalogs at Intuit, setting and executing against the transformation roadmap, and partnering with cross-functional stakeholders to draw on synergies across the ecosystem to leverage AI-assisted experiences, preferred partners and standards, and diversity and sustainability initiatives across the catalog automation landscape. Operational leadership demands a proactive self-starter capable of driving change, with outcomes significantly impacting corporate objectives and influencing various business units and functional groups within Intuit.

The ideal candidate will possess:

• Excellent interpersonal skills; effective at interfacing and collaborating with employees at all levels
• Resilience and adaptability in a high-change environment focused on long-term opportunities
• A data-led, solution-oriented approach
• Proactive, action-oriented mindset
• High levels of judgment, innovation, and creativity; critical thinking skills
• Strong inquiry and advocacy skills to work through barriers
• Experience with Coupa and Amazon Business
• Strong analytical, written, and communication skills
• Experience developing and presenting business cases, with excellent documentation skills
• Ability to work independently and lead cross-functional teams
• Proficiency in collaboration and productivity tools such as Microsoft Applications, Google Drive, Salesforce, Smartsheet, and Slack

Leadership and Strategy

• Builds and maintains relationships with People & Places, Technology, and Finance stakeholders, providing strategic guidance and supporting decision-making with senior leaders
• Leverages organizational resources and knowledge to solve problems and achieve results
• Focuses on a shared vision and key priorities; demonstrates velocity, agility, and excellence in execution
• Develops and executes a vision for a best-in-class catalog program emphasizing automation and AI-assisted solutions, with clear operational plans and goals
• Leads modernization efforts by applying best practices from previous catalog buying experiences
• Ensures global compliance and local relevance in partnership with international teams
• Makes pivotal decisions in collaboration with business, technical leaders, and executives

Catalog Leadership

• Manages the development, optimization, and scaling of global procurement e-catalogs within Coupa, enhancing procurement efficiency
• Maintains catalog content accuracy and consistency, aligned with supplier agreements and standards
• Ensures compliance with purchasing policies, fostering ethical spending
• Conducts audits of PO Employee Gift and Self-Approval purchases to identify risks and ensure policy adherence
• Analyzes catalog spending trends and provides supplier performance insights
• Collaborates with Change Management to promote catalog adoption and create positive employee experiences
• Troubleshoots technical issues, analyzes root causes, and implements corrective actions
• Supports resolution of Procure to Pay (P2P) and GBS Connect escalations

People Management

• 8+ years of industry experience with strong program management skills, including leading global catalog programs and managing suppliers
• Deep knowledge of the catalog industry, supplier operations, and sourcing strategies
• Customer-focused with excellent communication, coordination, and planning skills
• Data-driven decision-making capabilities
• Ability to balance policy with business objectives and user experience
• Skilled in influencing and gaining alignment across teams
• Experience with catalog technology and tools, including e-procurement platforms
• Willingness to support international business units and communicate globally
• Bachelor's degree in Business, Finance, Marketing, or related field or equivalent experience
• Ability to travel up to 30%
• Experience in High-Tech or Financial Services sectors preferred

Intuit offers a competitive compensation package, including base salary, bonuses, equity rewards, and benefits. The expected base pay range for this position in Southern California is $137,500 - $186,000, depending on experience and skills.