ServiceNow ITAM Technical Consultant - Alldus International Consulting : Job Details

Our client, an Elite ServiceNow Partner, is hiring a trained and certified ServiceNow ITAM Technical Consultant to join their Philadelphia team on a contract basis. The successful candidate will utilize the ServiceNow platform to handle customer incidents and requests, with a primary focus on building and implementing ServiceNow applications and modules.

• Implement end-to-end automated solutions, including the technical setup of the ServiceNow Platform, Core System and Applications.
• Provide expert-level knowledge and customer support within the ITSM and ITAM Suites, with an emphasis on CMDB.
• Articulate the features and benefits of ServiceNow's ITSM and ITAM suites to customers.
• Design, develop and migrate customers' legacy solutions to ServiceNow.
• Apply ITIL processes, customize workflows, set up ticketing systems, automate processes, develop reports, create dashboards and configure systems.
• Use Agile software development methods for platform customizations and application enhancements.
• Coordinate and prioritize development efforts, engage with vendors and management, and potentially lead additional administrators.
• Ensure seamless integration of solutions with other systems by evaluating dependencies, relationships, and integration points.

• Extensive functional and technical expertise in the ServiceNow platform, with proven experience in platform navigation, administration, configuration, and scripting.
• At least 5 years of experience in ServiceNow development.
• Hands-on experience with the ITSM Suite.
• Familiarity with ITOM Event Management, Discovery, Service Mapping and Orchestration.
• ServiceNow Admin certification (or higher) preferred, but not required with equivalent experience.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist in ITSM, and either ITAM or ITOM.
• Background in software development or IT service management.
• Solid understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus).
• Experience with Agile software development (SCRUM experience is a plus).