Reservation Specialist (Weaver House) - Ottawa County : Job Details

Under the supervision of the Guest Services Supervisor, this position offers a high standard of customer service for renters of Premium Park facilities. This position will be mainly at Weaver House at Pine Bend Park and could offer backup support for reservations at the Nature Education Center and other area parks on occasion. The Reservation Specialist will be in contact with the guests to confirm their reservation, ensure that the facilities are clean and prepared for each user group, and will be available to assist if needed during the reservation, and will close up and clean the facility at the conclusion of the reservation. This is a part-time, limited benefit position, scheduled for limited hours that vary each week and throughout the year. Must be available during the prime rental periods, which include weekends, evenings, and some holidays. Flexibility in working hours dependent on the reservation start and end times.

The essential functions of this position include, but are not limited to the following:

• Assists in all areas of park operations surrounding the reservation facilities and their associated grounds.
• Meets with potential renters and shows the facilities.
• Locks and unlocks the facilities as needed and is responsible for the keys to those buildings.
• Participates in the setup and cleanup of rental facilities including moving tables and chairs, sweeping, mopping, and other janitorial duties.
• Attends to the needs of renters before, during, and after the rental period.
• Enforces and performs work in accordance with established standards and rules.
• Helps support an equitable, safe, diverse and inclusive workplace.
• Performs other duties as assigned.

Required Knowledge and Skills:

• Experience in customer service, rule enforcement and problem solving.
• Ability to work independently and unaccompanied, and must be an organized self-starter.
• Working knowledge of Google Calendar and email.
• Requires organizational skills to track multiple reservations and complex details associated with each reservation.
• Ability and knowledge to quickly solve minor problems such as shutting off water to a leaking fixture, resetting a breaker, etc.
• Ability to interact positively and professionally with other Parks and Recreation staff and the public from a wide range of cultural and socio-economic backgrounds and with widely divergent communication skills.

Physical Requirements:

• Must possess physical strength, agility and stamina. Lifting, bending, stooping and climbing stairs may be required.
• Must have sufficient unassisted mobility to access all areas of parks facility and grounds to conduct inspections, verify completion of work and correct unsafe conditions.
• Must be able to lift and move equipment (such as tables and chairs) and materials weighing up to 50 lbs. with or without mechanical or other assistance.

Licenses and Certifications:

Valid Michigan driver's license and ability to operate a county vehicle. Must be insurable to operate a vehicle under the Countys current automobile insurance policy. Must have reliable transportation to report to various park sites and commute between if needed.

Working Conditions:

While performing the essential functions of this position the employee may be exposed to electrical hazards, noxious fumes, dust, dirt, and other airborne particulates, inclement weather including extreme temperatures, wind, rain, or snow, cleaning compounds, solvents, detergent, noise and other hazards.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.