Registration Coordinator - Mass General Brigham : Job Details

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Position: Registration Coordinator

Schedule: 3:00pm-11:30pm, Monday to Friday, every other weekend.

Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. They provide exemplary customer service at various locations including the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration, and Outpatient Service Centers (Patient Call Center, Lab/Imaging Services, Natick, and Wellesley). Responsibilities include creating and updating medical records, obtaining demographic and insurance information, verifying insurance eligibility, completing required forms, scanning documents, and co-pay collection.

• Demonstrate and provide exemplary customer service to patients, peers, physicians, and staff, reducing anxiety and ensuring a friendly environment.
• Obtain accurate demographic and insurance information from patients, including signatures on all required forms.
• Adhere to hospital and departmental policies, including patient identification, safety, emergency protocols, and infection control.
• Handle admitting responsibilities such as bed assignment, patient escort, and communication with nursing staff and physicians.
• Register maternity patients, update newborn accounts, and manage related paperwork.
• Register emergency patients, ensuring infection control protocols are followed.
• Answer calls in the Patient Call Center, verify appointments, and manage web registrations.
• Register surgical patients at Henderson, provide instructions, and assist families.
• Maintain the Concierge Desk, including customer service, wheelchair maintenance, and area organization.
• Check in outpatient service patients, direct visitors, and record billable supplies.
• Report system and training issues to the Patient Access Leader.

• High school diploma required; some college preferred.
• Typing skills of at least 25 WPM.
• Medical terminology knowledge preferred.
• Strong customer service skills required.
• Ability to work effectively in a team environment.

• Location: 2014 Washington Street
• Work Hours: 40 hours/week, Evening shift, onsite
• Pay Range: $19.42 - $27.74/hour

Mass General Brigham offers competitive pay, benefits, career growth, and recognition programs. We are an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations are available for qualified applicants with disabilities.