Program Quality Liaison - Lifetime Assistance : Job Details

Program Quality Liaison On-site | 465 Paul Road, Rochester, NY 14624 Full Time | Monday-Friday Department: Program Operations Pay Range: $27-$30/hour Reports to: Director of Strategy & Innovation for Programs

Make a Real Impact-Every Day.

Are you passionate about people, purpose, and performance? At Lifetime Assistance, we believe quality programs start with intentional design and smart operations. As a Program Quality Liaison, you'll be the bridge between data and action-supporting safety, compliance, and continuous improvement across all our services.

This is more than a desk job. It's a chance to turn insight into impact and ensure the people we support receive the highest standard of care.

What You'll Do: Incident & Risk Management

• Track, document, and analyze program incidents

• Identify trends and recommend solutions to reduce risk

• Support immediate safety actions and long-term fixes

Audit Prep & Compliance

• Coordinate documentation for audits and follow-up plans

• Ensure corrective actions are completed on time

• Keep teams informed and supported before, during, and after reviews

EHR Oversight

• Monitor Electronic Health Record (EHR) entries for quality and accuracy

• Provide feedback, coaching, and resources to staff

• Help teams improve documentation and stay aligned with policy

Data-Driven Insights

• Build reports that turn numbers into narratives-supporting smart decision-making

• Monitor key metrics (fire drills, financials, compliance grids, etc.)

• Present findings clearly to stakeholders and teams

Cross-Team Collaboration

• Act as the go-to resource for compliance communication and updates

• Join agency committees (Incident Review, Human Rights) and help spot trends

• Use IRMA dashboards to track incidents and support proactive planning

Quality Improvement

• Identify and implement smarter processes

• Lead debriefs and coach teams to reduce risk and boost accountability

• Promote a culture of learning, safety, and growth

What You Bring:

• Experience: 2+ years in quality, compliance, or operations (Human Services/Healthcare a plus)

• Education: Bachelor's in Human Services or related field preferred; Associate degree with 4+ years experience accepted

• Skills:

  • Strong data analysis and reporting abilities

  • Clear, professional communication-even with tough topics

  • Comfortable using EHR systems and data dashboards

  • Able to collaborate and coach across all levels of the organization

• Bonus if you have: IRMA or OPWDD experience, risk management background

Why You'll Love It Here:

Mission-Driven Work - Help people with developmental disabilities live safer, fuller lives Room to Grow - Ongoing training, leadership development, and career advancement Team Vibes - Join a collaborative, caring, and forward-thinking team Big-Picture Thinking - Use data, strategy, and systems to make real change

Ready to turn your passion for people and quality into a meaningful career?Apply today and help us build stronger programs-and stronger lives-at Lifetime Assistance.

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