Part-time Service Desk Technician - Perficient : Job Details

Part-time Service Desk Technician

Perficient

Job Location : New York,NY, USA

Posted on : 2025-08-10T07:09:06Z

Job Description :
Job Description We are seeking a highly professional and customer-focused Part-Time Level One Service Desk Technician to provide tier 1 technical support primarily to our executives, senior management, and staff. You will ensure excellent customer service, satisfaction, and timely resolution of issues via telephone, remote access, desk-side support, and email communication. Your role will involve troubleshooting hardware, software, and peripheral issues, communicating technical concepts clearly to non-technical stakeholders, and escalating unresolved issues to higher-level support teams with thorough documentation. Responsibilities Respond promptly to escalated end-user issues related to hardware, software, and peripherals, delivering long-term, enterprise-wide solutions. Collaborate directly with executives and senior management, demonstrating professionalism and strong interpersonal skills to meet their unique technology needs. Troubleshoot and resolve technical problems efficiently while maintaining confidentiality and discretion. Serve as on-site technical support for office hardware and networking tasks under the direction of remote IT staff. Assist in setting up and supporting executive meetings, presentations, and remote access requirements. Manage and prioritize support tickets with urgency and accuracy. Work on additional projects and assigned tasks as directed by your supervisor. Establish and maintain effective working relationships through clear, timely, and respectful communication with management, coworkers, executives, and customers. Qualifications Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience (minimum 3 years). Proficient with Microsoft Office suite applications. Proficient with Mac and IOS devices Working knowledge of enterprise computer hardware and printers. Highly self-motivated and able to work independently with minimal supervision. Strong analytical and troubleshooting skills. Superior listening and communication skills, with the ability to translate technical details into user-friendly language for executives and non-technical users. Ability to research a wide range of computing issues and quickly absorb and retain new information. Proven ability to present technical ideas clearly and effectively to diverse audiences, including executive leadership. Preferred Skills Active Directory experience. Familiarity with Microsoft Teams. A+ Certification. What We Offer Opportunity to work closely with senior leadership and executives. Collaborative, diverse, and supportive team environment. Competitive Pay If you are a proactive, detail-oriented individual who thrives in a fast-paced environment and enjoys helping others, we encourage you to apply. Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. WHO WE ARE Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed. WHAT WE BELIEVE At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders... and we're not done yet. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $25-28/hr. Please note that the salary range posted reflects base salary only. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. #LI-KG1 About Us Perficient is always looking for the best and brightest talent and we need you! We're a quickly growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
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