Operations Supervisor - AIT Worldwide Logistics : Job Details

Join us at AIT, where every day offers an opportunity to make a global impact! AIT Home Delivery specializes in white-glove last-mile delivery for furniture, appliances, and electronics, known for precision and reliability. We foster a collaborative environment with opportunities for professional growth and career advancement.

We are problem solvers, driven by curiosity and creativity, committed to customer satisfaction and teamwork. As we grow, we challenge ourselves to improve continuously, helping our communities and delivering value to our clients.

The Operations Supervisor manages the performance and professional development of the Operations team. Responsibilities include training, employee development, work assignment, and acting as a resource. The role also involves managing relationships with global service providers and vendors, overseeing shipment bookings, and ensuring timely logistics transfers. Additionally, the supervisor will assist with daily shipment processing as needed.

• Manage dispatchers and support team performance, assignments, and training.
• Ensure daily operations meet service level agreements, including metrics like Days to Complete, Reschedules, and Escalations.
• Build strong partnerships with agents, contractors, field management, and dispatchers.
• Analyze employee productivity using platforms like Power BI, SLR, Fresh Desk, and Ring Central.
• Provide feedback, address performance issues, and make staffing decisions.
• Handle escalated issues and follow through to resolution.
• Manage shipment routes, schedules, and tracking, ensuring adherence to processes and mobile app usage.
• Demonstrate leadership through work ethic and high performance.
• Communicate effectively with different audiences.
• Maintain a safe working environment following safety protocols.
• Perform other duties as required.

• Associate's Degree or equivalent experience.
• 3-5 years freight forwarding experience.
• 1-3 years supervisory experience preferred.
• Proficiency in Microsoft Office, Power BI, and AS400.
• Understanding of routing operations.
• Experience in supervision and labor scheduling.
• Strong sense of urgency, attention to detail, and time management skills.

Competitive compensation, performance bonuses, and a comprehensive benefits package including medical, dental, vision, 401(k), paid leave, and more. Opportunities for growth and development are plentiful.

AIT Worldwide Logistics is a global freight forwarder with over 40 years of experience, offering tailored supply chain solutions across various industries. Our network spans across Asia, Europe, and North America, providing door-to-door delivery, customs clearance, warehousing, and white-glove services. We are committed to diversity and equal opportunity in the workplace.