Onboarding Success Manager - IMPACT : Job Details

Join to apply for the Onboarding Success Manager role at impact.com23 hours ago Be among the first 25 applicantsJoin to apply for the Onboarding Success Manager role at impact.comOur Company:At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!Our Company:At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal and Fanatics visit www.impact.com.Your Role at impact.com :As an Onboarding Success Manager, you will oversee clients through account set up and integration. The position is responsible for managing the overall onboarding experience and guiding both internal resources and the client through implementation, account configuration, and training, ensuring each milestone is successfully completed on time. The Onboarding Success Manager is a strong individual contributor and champion for providing the client with a tailored, professional and exciting experience to meet their goals and needs, delivering a happy customer to the success/support team!What You'll Do:Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. The Onboarding Success Managers should always know the current status of an account in their book of business.The Onboarding Success Manager is responsible for building a relationship with the client that results in a happy customer and allows for a smooth transition to success. This person is focused on customer happiness, timely launch against billing start date, program success, partnership growth and time to productivity.Listen to all client goals and requirements and ensure the setup is tailored to meet these.Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.Any delays or risks to the project timeline are communicated and adjusted accordingly.Track activity and update client records in various tools including SFDC, Operator, Jira and other software we may be using.Provide direct support including training via email, Zoom, chat and in-app tools to advertisers throughout the onboarding phase (sales handoff through time to first value)Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch.Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success or Support.Other Duties:Review, improve and provide feedback on the help documentation and process.Continually enhance your knowledge of technical setups and technology.Act as client-facing project manager.Check that each client has a complete final review before going live.Use reports to proactively reach out to clients in onboarding.Escalate issues to managers as needed.Share best practices.Adhere to policies that are defined as part of SOC compliance.Continually educating on industry knowledge.Offsite travel may be required to client offices or other Impact locations.What You Have:Bachelor's Degree Required or equivalent experience3+ years of client-facing experienceExcellent verbal and written communication skillsSolid understanding of the digital marketing ecosystemHealthy dose of initiative and the ability to remain flexibleDetail-oriented and able to effectively prioritize tasksMust be a critical thinker and a resourceful problem-solverEnthusiastic team playerGreat conflict resolution skillsExcellent time management skillsAbility to work both in a team environment and autonomouslyAbility to multi-task and perform effectively under pressureSelf-motivated and able to provide results with minimal supervisionCurious mindedCustomer obsessedPassion to learnWhy This Role is Exciting:Why is this role exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers' first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. Your goal is to ensure the client is set up for success by understanding the specific client's business and advising on best practices and key features that align with their goals, needs, and integration.Salary range: $75,000.00 - $90,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits (Perks):Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursContinued access to Affiliate & Partnerships Industry Fundamentals Certification by PXAParental LeaveTechnology StipendOffice only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Human ResourcesIndustries Software DevelopmentReferrals increase your chances of interviewing at impact.com by 2xGet notified about new Human Resources Supervisor jobs in New York, NY .New York, NY $124,200 - $165,000 1 day agoNew York, NY $147,000 - $213,000 3 days agoDirector - Human Resources Business Partner, New York Region New York, NY $130,012.67 - $153,651.33 2 days agoHuman Resources - HR Business Partner - New York New York, NY $160,000 - $210,000 2 weeks agoNew York City Metropolitan Area $150,000 - $180,000 1 week agoNew York, NY $100,000 - $130,000 2 weeks agoNew York, NY$143,000.00-$205,000.001 week agoNew York, NY$115,000.00-$168,000.001 week agoNew York, NY$175,200.00-$284,400.002 weeks agoNew York City Metropolitan Area$139,400.00-$164,000.001 week agoNew York, NY$75,000.00-$90,000.002 weeks agoNew York, NY$188,000.00-$250,000.001 week agoSpecialist Human Resources Business Partner New York, NY$65,000.00-$95,000.001 week agoNew York, NY$90,000.00-$110,000.001 week agoNew York, NY$130,900.00-$303,600.0022 hours agoHuman Resources Business Partner - New Jersey Newark, NJ$85,000.00-$95,000.004 weeks agoNew York, NY$180,000.00-$220,000.002 weeks agoNew York City Metropolitan Area$110,000.00-$130,000.002 days agoNew York, NY$170,000.00-$240,000.001 week agoPrincipal, HR Business Partner - Marketing New York City Metropolitan Area$132,480.00-$220,680.002 weeks agoNew York, NY$85,000.00-$100,000.002 months agoNew York, NY$120,000.00-$170,000.002 weeks agoNew York, NY$70,817.00-$125,000.002 weeks agoNew York, NY$65,000.00-$75,000.003 days agoNew York, NY $150,000 - $175,000 2 weeks agoNew York, NY $186,000 - $207,000 1 week agoNew York, NY $145,000 - $170,000 1 week agoNew York, NY $100,000 - $130,000 1 month agoNew York, NY $77,000 - $87,000 1 month agoNew York City Metropolitan Area $115,000 - $130,000 1 week agoNew York, NY $152,200 - $293,900 1 week agoCarlstadt, NJ $130,000 - $150,000 1 day agoWe're unlocking community knowledge in a new way. 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