Job Type Full-time Description Research Title: Medical Canvass Investigator Job Title: Research Investigator Job Location: Fully Remote - equipment provided Job Type: Full-Time, Billable Hours Compensation: $17 - $22/hour Reports To: Damien Smith Full-Time Benefits:
- Paid Time Off and Paid Holidays
- Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
- 401K with Company Match
About Us: Frasco is a leading provider of investigative services for our clients in the insurance industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations. The Medical Canvass Investigator conducts desktop-based investigations to identify treatment locations for individuals under investigation and reports findings promptly and accurately. Candidates should have strong information-gathering skills, intellectual curiosity, and a diligent work ethic. Essential job functions include, but are not limited to:
- Researching and conducting outbound calls to medical providers
- Reviewing assignments to determine additional case objectives and client expectations
- Communicating with clients and managers regarding assignments
- Preparing detailed and accurate investigation reports and submitting findings promptly
- Identifying any red flags or inconsistencies and making solid recommendations for further investigation
- Balancing and tracking caseloads and inputting case-related time
- Completing continual training related to HIPAA, permissible purpose, insurance investigations, and internal policies/procedures
- Maintaining strict confidentiality and adhering to legal/ethical guidelines
- Attending and testifying at hearings as needed
- Possible training in additional tasks and investigation types
Requirements Medical Canvass Investigator candidates must have: •An investigative or inquisitive mindset and curiosity •Excellent verbal and written English communication skills •Ability to communicate ideas effectively and professionally •Ability to work under pressure and meet deadlines •Ability to work both independently and as a team player •Attention and commitment to accuracy and detail •Strong computer skills with knowledge of Microsoft Office •Ability to multitask •Ability to model behaviors that reflect Frasco's core values •A private investigator license if required by your residential statePreferred Qualifications/Experience: •Previous experience with outbound calls or medical call offices •Previous investigative experience •Bi-lingual in Spanish and English (fluent verbal and written) •Associate or bachelor's degree in criminal justice or related field •Quality control or report writing experience •Social media or OSINT experience is a plus Frasco offers an excellent benefits package for Full-Time employees, including Health, Dental, Vision, and Life Insurance; Paid Time Off, Paid Holidays and 401(k) Plan with company match; as well as Ancillary Benefit and Employee Discount Programs. The Medical Canvass Background Investigator is a Full-Time Hourly/Non-Exempt Position. Wage commensurate with experience. Start your career with a leader in the investigations industry that is financially stable, is experiencing growth, and whose history spans over 60 years! Ready to make a difference? Apply now! All replies are confidential Equal Employment Opportunity Employer PM18 Salary Description $17 - $25 per hour
