Matre D Luxury Hospitality Nicabanos Cigar Lounge - Nicabanos : Job Details

Join to apply for the Matre D Luxury Hospitality Nicabanos Cigar Lounge role at Nicabanos

1 month ago Be among the first 25 applicants

Join to apply for the Matre D Luxury Hospitality Nicabanos Cigar Lounge role at Nicabanos

Nicabanos Cigar Lounge, Miami Beachs premier luxury cigar destination, is seeking a refined and service-driven Matre D to lead our front-of-house operations and support our floor staff in delivering a seamless, elevated guest experience.

Nicabanos Cigar Lounge, Miami Beachs premier luxury cigar destination, is seeking a refined and service-driven Matre D to lead our front-of-house operations and support our floor staff in delivering a seamless, elevated guest experience.

About the Role

As the Matre D, you are the heart of the guest experience at Nicabanos. This role requires a balance of grace, control, and leadership overseeing the guest journey from the moment of arrival to departure, while working hand-in-hand with the service team to maintain the pace, flow, and exceptional standards of a luxury environment.

You will be responsible not only for greeting and seating guests but for orchestrating the entire floor guiding the rhythm of service, supporting the servers and bartenders in real-time, anticipating issues before they arise, and ensuring that every guest interaction is polished, personal, and memorable.

Key ResponsibilitiesGuest Experience & Hosting

• Serve as the first point of contact for guests with a warm, welcoming, and composed presence

• Manage reservations, walk-ins, and guest waitlists using platforms like OpenTable or Resy

• Recognize VIPs and regular guests, noting preferences and special occasions

• Maintain a calm and controlled front-of-house presence, even in high-volume hours

• Ensure guests are continuously attended to and feel valued throughout their visit

Floor Coordination & Service Support

• Act as the floor conductor, ensuring service runs smoothly across all sections

• Proactively assist servers with table needs, guest inquiries, or special requests

• Monitor table timing, guest pacing, and server efficiency

• Step in to adjust floor flow or guest seating to maintain a premium experience

• Communicate closely with bar and kitchen staff to align on guest timing and service quality

• Uphold and enforce service standards, presentation guidelines, and luxury hospitality tone

Team Collaboration & Culture

• Support training and coaching of new front-of-house staff

• Lead by example, setting a tone of professionalism, courtesy, and consistency

• Handle guest concerns or service recovery with diplomacy and discretion

• Assist with special events, lounge buyouts, and private bookings

Qualifications

• 35 years of luxury hospitality experience (fine dining, private clubs, cigar lounges, or 5-star hotels preferred)

• Strong background in floor supervision, guest hosting, and service coordination

• Excellent communication, multitasking, and conflict resolution skills

• Familiarity with upscale cigar culture and beverage service a plus (training available)

• Experience with reservation platforms and guest CRM systems

• Impeccable grooming, professional demeanor, and attention to detail

• Bilingual (English/Spanish) is a plus but not required

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales, General Business, and Education
• Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Referrals increase your chances of interviewing at Nicabanos by 2x

Get notified about new Front of House Manager jobs in Miami Beach, FL.

Bar Manager Luxury Hospitality Nicabanos Cigar Lounge

Pembroke Pines, FL $65,000.00-$75,000.00 2 weeks ago

Restaurant Manager (Service Manager-Fine Dining)

Miami, FL $70,000.00-$80,000.00 2 weeks ago

Surfside, FL $90,000.00-$100,000.00 1 week ago

Fort Lauderdale, FL $55,000.00-$65,000.00 2 weeks ago

Miami Beach, FL $75,000.00-$80,000.00 2 weeks ago

Miami, FL $55,000.00-$75,000.00 2 months ago

Miami, FL $100,000.00-$200,000.00 2 weeks ago

Miami, FL $80,000.00-$85,000.00 1 week ago

Miami, FL $70,000.00-$80,000.00 3 weeks ago

Fort Lauderdale, FL $60,000.00-$70,000.00 4 days ago

Restaurant Floor Manager - FUTURE OPPORTUNITIES Beverage/Floor Restaurant Mgr AVA, Coconut Grove (Fall 2025)

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr