Human Service Worker II - Fairfax County, VA : Job Details

Salary : $54,330.43 - $90,550.51 Annually Location : FAIRFAX (EJ27), VA Job Type: FT Hourly W BN Job Number: 25-01421 Department: Family Services Opening Date: 08/02/2025 Closing Date: 8/15/2025 11:59 PM Eastern Pay Grade: S19 Posting Type: Open to General Public Job Announcement This position is in the Pennino Building in Fairfax, with possible weekly assignments in one of the Department of Family Services (DFS) regional offices, either in South County (Alexandria), Reston, or Annandale. Performs all tasks related to determining eligibility of families for participation in the Child Care Assistance and Referral (CCAR) program, to include child care referrals from Child Protective Services and Foster Care. Provides case management services for families enrolled in CCAR and provides information about CCAR eligibility requirements to staff from Head Start, Early Head Start, the School Age Child Care Program and other DFS/NCS programs. Has knowledge of and can interpret federal, state, and local Child Care Policy and Procedures. Trains CCAR staff in the development of case management skills; serves as a consultant to program staff and assists CCAR regional supervisors in analyzing complex eligibility issues related to state and local child care policies and procedures. Serves as a resource in the development of eligibility manuals for CCAR Human Service Workers. Compiles data and is responsible for/assists with the preparation of reports. Duties are performed under the supervision of a Child Care Specialist III. Participates in interviewing/hiring panels for CCAR Human Service Workers. Compiles state eligible cases for review and audit. Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs; Performs client needs assessments to aid in making appropriate referrals to other services; Works with clients to assist with gathering the information required to establish eligibility; Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations; Ensures timely processing of applications to meet client needs and program policy mandates; Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements; Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties; Assists clients in obtaining the resources necessary to meet emergency needs; Assists clients in obtaining services and coordinates these with other service providers as needed; Coordinates and manages clients' participation in a variety of services; Participates in case staffing with other County staff or community organizations to assess and address needs of clients; Prepares appeal documents and may represent the agency in administrative appeals filed by clients; Determines client's employment needs in order to develop a plan of service to move them towards self-sufficiency. Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge of basic human behavior and social problems; Knowledge of complex federal, state and local laws governing public assistance and welfare reform; Ability to read, interpret and apply complex program policies and procedures; Ability to communicate effectively, both orally and in writing; Ability to make mathematical computations; Ability to schedule, organize and manage workload sufficient to meet deadlines; Ability to use automated technology to establish and maintain case records; Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities; Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers; Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds; Ability to maintain professional ethics related to confidentiality of client information; Ability to provide excellent customer service; Ability to work in a team environment; Ability to maintain flexibility; Ability to manage a complex caseload; Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information; Ability to use supportive counseling techniques to enhance and develop clients' problem-solving capabilities. Employment StandardsMINIMUM QUALIFICATIONS: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for Any combination, experience, and training equivalent to ) Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement. CERTIFICATES AND LICENSES REQUIRED: None. NECESSARY SPECIAL REQUIREMENTS: The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check. PREFERRED QUALIFICATIONS:

• Familiarity with principles and practices of early childhood education, childcare programs, and/or family casework.
• Experience working with families and/or child care programs.
• Experience determining eligibility for benefits and services and using automated systems.
• Experience training and mentoring staff and using DMIS and ECMS, the County and State's automated record-keeping system.
• Able to work effectively as a leader in a team-oriented environment and to use computers and automated systems as tools for casework and generating reports.
• Experience working with a diverse multicultural population.
• Experience using Microsoft applications (Word, Excel, PowerPoint).
• Current or past experience working as a Human Service Worker in a child care assistance and referral (CCAR) program.

PHYSICAL REQUIREMENTS: Ability to use automated technology. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include exercise. The population of Fairfax County is very diverse where 39% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-###-####. [email protected] EEO/AA/TTY. #LI-RS1 Merit Positions Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: For additional details please visit the Non-Merit Positions

Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage
• Flexible Spending Program
• Deferred Compensation

Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01 What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02 Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.

• Human services
• Social work
• Elementary childhood education
• Elementary education
• Family services
• Psychology
• Other (related field)
• Other (non-related field)
• Not applicable

03 If you answered Other (related field) or Other (non-related field) for the previous question, please list all of your completed majors and minors. If this question does not pertain to you, or you do not have a degree, enter Not applicable. 04 If you answered Some college for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

05 How many years of full-time equivalent professional work experience do you have in human services or a related field? Note: Human Services is defined as work whose objective is to meet human needs and focuses on prevention and the remediation of problems. It is committed to improving the overall quality of life of the served populations.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06 How many years of full-time experience do you have working as a Human Service Worker in a subsidized childcare program?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07 Do you currently work as a Human Service Worker in a Child Care Assistance and Referral (CCAR) program?

• Yes
• No

08 How many years of full-time professional experience do you have managing a caseload?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09 Please indicate which of the following are included in your professional human services work experience. Check all that apply.

• Case management system (database)
• Multiple database systems
• Microsoft Applications - Word, Excel, PowerPoint
• Outlook
• Electronic scanning/filing system
• Training and mentoring staff and using DMIS and ECMS, the County and State's automated record-keeping system.
• Experience determining eligibility for benefits and services and using automated systems
• None of the above

10 How many years of full-time equivalent experience do you have working with a diverse multicultural population?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

Required Question