Hotel Front Desk Attendant - Quality Inn : Job Details

Description The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities •Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions •Operate hotel switchboard, take calls and provide information and transfer calls •Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. •Take reservations in person, via email, or over the phone, including group bookings. •Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications •Proven customer service experience with a strong guest-focused mentality •Physical ability to stand, walk, and lift up to 25 pounds as needed. •Availability to work flexible schedules, including weekends and holidays. •Experience in hospitality or customer service is preferred but not required. •Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.