Field QA Inspector - Heritage MGA LLC : Job Details

This is a field position covering these general areas in Long Island; Hempstead, North Hempstead, Oyster Bay, Babylon, Brookhaven, East Hampton, Huntington, Islip, Riverhead, Shelter Island, Smithtown, Southampton, and Southold. Competitive compensation package includes car allowance, corporate card, mobile phone, and very comprehensive and attractive benefits package. Job Summary: The Field QA Inspector reinspects property claims after an initial field adjuster's visit. The role focuses on identifying discrepancies in estimates, and ensuring accuracy. Additionally, the inspector provides feedback to third-party administrator (TPA) partners to maintain consistency and quality in claim evaluations. Essential Duties and Responsibilities:

• Reinspect property claims following an initial field adjuster's visit to ensure estimates align with company standards and regulatory guidelines.
• Review and assess field adjuster estimates for any discrepancies, and take corrective actions when necessary.
• Provide timely, constructive feedback to TPA partners to ensure adjustments are accurate and meet client expectations.
• Collaborate with internal teams, including claims, quality control, and compliance, to resolve issues and enhance the overall claims process.
• Ensure all reinspection's are documented thoroughly, and track the status of claims in real-time, providing updates to leadership as needed.
• Ensure compliance with all relevant industry standards, company policies, and safety regulations during the reinspection process.
• Maintain organized records of reinspection's, reports, and other documentation, ensuring all data is accurate and up to date.

Job Qualifications:

• Bachelor's degree in a related field, or equivalent work experience in claims management, property inspections, re-inspections or quality assurance.
• Minimum of 5 years of experience in property claims, field adjusting, or a similar role.
• In-depth knowledge of property claims processes, estimating procedures, and underwriting guidelines.
• Strong attention to detail, with the ability to identify discrepancies and ensure accuracy in claims assessments.
• Excellent communication, and interpersonal skills, experience providing feedback and guidance to external partners.
• Strong problem-solving abilities, with the capacity to analyze complex situations and make data-driven decisions.
• Proficiency with Xactimate.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Willingness to travel to property sites as required for re-inspections.
• Ability to safely use a ladder to access policyholder roofs.

General Information: All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Heritage Insurance Holdings, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.