Executive Director of Operations - Critical Control : Job Details

Position Summary

As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity. You'll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.

Key Responsibilities

• Field Ops: Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses.
• Team Performance: Maximize revenue per tech per day. Get crews running hot.
• Job Closeout: Ensure projects are documented, clean, and closed out within 48 hours.
• Profitability: Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit.
• Compliance + Safety: Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements.
• Training + Retention: Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers.
• Collections + AR: Maintain 90%+ collection rate with