Director - Project Management - Mastercard : Job Details

Job Title:

Director - Project Management

Overview:

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goodsand telecom companies.The Disputes and Customer Experiences team within Security Solutions Organization is looking for a Director of Program Management to drive our strategic objectives forward with thoughtful and pragmatic project management, delivering solutions that will double the size of our business within the next three years.This role will contribute to a high-profile program that looks to reimagine the dispute process, tracking projects against tight timelines promised to our customers across several work streams. The projects are in early stages and this is a great opportunity for the right candidate to shape up our program governance so we can together build new solutions that will drive exponential customer impact.If you would like to be part of a global, cross-functional team delivering a highlyvisible, strategically important initiative in an agile way, this role will be attractive to you.The Role:In this position, you will:• Ensure robust program management, project performance management andoutput quality across one or more work streams within the program• Responsible for managing the program through the Studio product development framework, implementing and maintaining appropriate controls toensure compliance with the governance gating requirements at Global and Regional levels• Accountable for consolidation of the program plan and associated budgets• Stakeholder Management; responsible for building/maintaining productiverelationships with key portfolio stakeholders including Product SMEs, Engineering, Regional teams, and Account Managers.• Enable decisions to be made depending on the business needs and scope of the program.• Manage status reporting, financials, schedules and stability of project-orientedwork efforts, ensuring that project/program work stream goals and objectives are met within agreed upon time, scope and resource requirements• Proactively manage and problem solve scope, time, cost challenges that arise• Regularly communicate to senior management regarding the status of specificproject deliverablesDesired Skills• Extensive, proven project management, problem solving and planning skillswith a demonstrated record of success managing multiple projects with external and internal clients simultaneously, is required.• Experience of running work streams/stakeholder/customer meetings at alllevels within a program environment.• Strong stakeholder management, governance, and organization skillsessential with an excellent eye for detail when producing any presentationmaterial/documents.• Strong decision making and stakeholder influencing skills.• Willingness to hold teams/individuals accountable against aggressivetimescales, dependencies and commitments. Confidence to challenge wherenecessary for the good of the program.• Demonstrate a strong understanding of risk/issue/dependency management.• Have strong commercial awareness, able to accurately estimate and provideinput into the forecast budget and resource demand. Identifying areas whereresources fall short of needs and providing thoughtful and sustainable solutionsto benefit the project delivery team.• Be skilled at explaining technical and business problems succinctly andClearly.• Be a strong, confident, and exacting writer and speaker, able to communicateeffectively to a wide variety of stakeholders at all levels, internally andexternally.• Always be looking for potential solutions to solve problems and be able tosuccinctly document and communicate these, influencing where necessary• Be a self-starter and a driver for both process improvements and generalcontinuous improvements within the team• Thrive in a highly collaborative environment involving different stakeholdersand subject matter experts globally – willing to accommodate collaborationacross different time-zones in a reasonable manner that supports work/lifebalance.• Action oriented, self-motivated & hands-on: owns outcomes & deliverables.• Knowledge and experience of the Payments Industry (cross-border/domestic)and Financial Services• Hands on experience of managing projects/programs through Mastercard Studio product development process and the supportingcompliance, and gating requirements at a Global and Regional level.#J-18808-Ljbffr