Director of Data & Analytics - Trade Coffee : Job Details

About Us

At Trade, we believe that anyone can make great coffee at home when they have access to roasts and tools tailored to their preferences. So we've curated over 450 coffees from 60+ small-volume roasteries around the USA, and we pair each customer with their perfect match through a simple online quiz. The result? Our customers have been obsessed, ordering over 9 million bags of coffee to date. Now, Trade is poised to accelerate our growth as the premier online destination for the $14-billion at-home coffee market…and we need your help.

The Role

We are seeking a talented Director of Data & Analytics to join our team reporting to the CFO. The ideal candidate will be a strategic leader responsible for the data and analytics function at Trade. You have demonstrated experience at a DTC brand developing, building, and communicating analysis that drives positive business outcomes and arms stakeholders with actionable insights. Trade is a data-driven business with a strong foundation and tech stack along with a sophisticated matching algorithm.

Your mission will be to take decision-making to the next level at a growing eCommerce coffee business in a way that will fundamentally change the trajectory of the company. You will manage and continue to build the small and mighty team to drive impact across strategy, infrastructure, products (AI, algorithm and forecasting), experimentation and key metrics.

The ideal candidate is highly skilled at building, maintaining and analyzing large data sets and partnering with business stakeholders. Strong written and verbal communication skills are required as this role will lead analyses, share findings with business teams, and drive strategies that promote favorable customer experience and financial outcomes. This individual is highly proficient in developing and executing cross-functional project plans while being able to operate independently.

Key Responsibilities

• Champion a data-driven culture at Trade; providing training and technical support to team members, enhancing their ability to leverage BI solutions effectively
• Build and optimize interactive dashboards and visualizations to clearly communicate insights, establishing visualization standards
• Lead development of KPIs and best-in-class measurement frameworks for evaluating customer engagement with Trade's digital platform; continuously improve Trade's measurement of customer acquisition, retention/LTV, feature engagement, operational performance, and financials from various product offerings
• Lead experimentation and scientific method to decision making including A/B tests
• Oversee the selection and implementation of data analytics tools and technologies to ensure they meet the company's evolving requirements
• Manage cross-functional initiatives that require development of new data sources and changes to existing data infrastructure and analytics products
• Coach and develop data analysts and analytics engineers

You have…

• Bachelor's degree in Business Analytics, Finance, Math, Statistics, Economics or a related degree with analytics and quantitative emphasis
• Minimum 6 years of related work experience analyzing data and delivering business insights
• Strong data visualization skills in Looker
• Experience using Python to build data pipelines to ingest data from APIs, transform data, and perform analyses
• High degree of proficiency in SQL (we use Snowflake)
• Experience working with data warehouse platforms to store and manipulate data
• Experience working with our tech stack including Stitch, dbt, Hex, Shopify, MixPanel and Google Tag Manager
• Proficiency with eCommerce customer and site analytics data sets (e.g., attribution models, customer journeys, conversion funnels and feature measurement)

You'll be successful in the role if you have…

• Strong written and verbal communication skills with proven ability to translate analyses into business actions and quantified impact
• Proven experience independently managing cross-functional projects, delivering results on tight timelines with minimal direction from leadership
• Strong leadership skills with experience managing analysts or data engineers
• Curiosityaround AI and all of its applications across customer experiences and business operations
• Thorough understanding of Financial KPIs and P&L statement
• Extreme attention to detail, driving for pixel perfection
• Strong sense of ownership and drive
• Ability to operate in ambiguous environments with speed and commitment to high quality; flexibility and ability to handle context shifts
• Positive, enthusiastic attitude with the ability to interact with cross-departmental groups

Office Guidelines

While we operate in a hybrid-first environment, the office is open and available for all Monday through Friday. Team members are expected to spend at least three days (Tuesday, Wednesday, and Thursday) in-office each week. Our goal is to foster collaboration, connection, and transparency, and we know from experience the important role that in-person time plays in this effort.

As part of the Trade team, you'll get…

To be involved in building a growing and profitable company with an experienced leadership team and a mission-driven and values-based culture that permeates everything we do.

• An opportunity to grow, learn, and leave your mark on our growing organization.
• Mentorship from the CFO and an experienced leadership team.
• $500 a year to spend on amazing coffee!
• Competitive salary and unlimited vacation.
• Best-in-class health benefits and 401K.
• 11 paid holidays annually.

Trade is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary is determined by a number of factors including the candidate's experience, qualifications, and skills.

NYC Base Salary Range

$160,000 - $200,000

In addition, Trade offers comprehensive benefits, including company-paid health, dental, and vision insurance, 401(k), flexible spending account, and paid leave (including vacation time and parental leave) in accordance with our applicable plans and policies.