Desktop Support - Factual Data : Job Details

Founded in 1948, CBC Companies is a privately-held company headquartered in Columbus, Ohio, with operating entities including: AmRent, Byte Software, Factual Data, DataVerify, DataVerify Flood Services, Ibbie, Innovis, and Select Business Services. CBC's portfolio of companies includes data repositories spanning the mortgage and credit markets in addition to hundreds of proprietary integrations across the broader credit ecosystem. At CBC we are guided by our mission to serve our customers by providing them with products and services that ultimately empower economic opportunity for Americans. Using innovative technology and driven by integrity and a culture of compliance, CBC Companies delivers high quality products and services to help our customers manage risk. About the Role: Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. This is a hybrid position requiring residence in the Columbus, Ohio metropolitan area. This position will require in-office attendance as needed (1-2 days per week). Advanced notice provided. What You'll Do:

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
• Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
• Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Maintain site licenses for department/organization.
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
• Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
• Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
• Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.
• Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
• Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
• Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.
• Other duties as assigned.

What You'll Need:

• Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
• 1-2 years of hands-on IT support experience in a business environment
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
• Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
• Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
• Experience using AI
• Exceptional customer service skills with ability to communicate technical concepts to non-technical users
• Strong analytical and problem-solving abilities with systematic approach to issue resolution
• Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
• Patient, empathetic approach when assisting users with varying technical skill levels

Benefits We Offer: CBC Companies offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities. CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee's race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know. This posting will remain open until filled.