Desktop Support Associate - St. Mary's Health Care : Job Details

St. Mary's Healthcare has been named a 2025 Times Union Top Workplace . We are the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: REQ3715 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours

Hiring range: $ 19.38-$25.20 The actual compensation for this position will be determined based on experience and other factors permitted by law.

Technical Expertise Breadth and Depth

• Possesses basic understanding of the principles of information technology with working knowledge in one or two technology environments. Applies technical knowledge under guidance, supervision and well-defined work direction. Adapts and learns new procedures readily.

Analytical Skills

• Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved.

Customer Service Role:

• Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Cooperates with and works effectively with all associates within the organization.

Communications Skills

• Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email.

Relevant IT Experience

• Typically requires 1-2 years of relevant experience and Associates Degree or equivalent.

Representative Duties

• Creates and Updates departmental documentation in a clear manner

• Provides 1st level desktop and user support face-to-face and Service Desk phone support

• Administers installed technologies, following approved processes and procedures.

• Promotes technical standards

• Participates in the implementation of technologies under guidance from senior staff.

• Sets up, terminates and updates security access.

• Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call rotation after hours, weekends + Holidays

• Field calls as a Customer Service Representative of the Service desk.

• Must be able to speak, read, write and follow instructions in English.