Dental Office Coordinator - Happiness House CP Rochester : Job Details

About the Organization CP Rochester and Happiness House are private nonprofit health, educational, residential and human service organizations that have been serving communities in the Finger Lakes Region since 1969 and the Greater Rochester Area since 1946. Today with sites in Rochester, Canandaigua, Geneva, Gorham, Midlakes and Waterloo, our agencies offer an array of educational, therapeutic, recreational, residential and family support programs and services for children and adults with and without disabilities. On average, our agencies serve 3,650 families each year and employ approximately 600 people. Our staff consists of dedicated and knowledgeable professionals and clinicians with expertise in the areas of Special Education, Early Childhood Education, Physical, Occupational, Speech and Music Therapies, Psychology, Service Coordination, Nursing, Dental Services, and Developmental Disabilities. Committed to serving individuals with autism, traumatic brain injury, neurological impairments, as well as a wide variety of developmental disabilities such as cerebral palsy and Down syndrome, our staff partners with individuals and their families to support them in meeting their goals. EOE Statement CP Rochester and Happiness House are an equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws. DescriptionJob Title: Dental Office Coordinator Location: Family Dental Center - 1000 Elmwood Ave (behind main campus in brick building) Salary: $17.00 - $20.50 commensurate with experience Employment: This is a full-time 40 hours per week position. Days and hours of work are Monday through Friday during business hours (8:00am-5:00pm). Evening work may be required as job duties demand. Hours must cover the times the dental clinic is open. Summary/Objective: The Dental Office Coordinator provides support to ensure the smooth and compliant operation of the dental office and patient care. Required Education and Experience:

High School Diploma or equivalent.

Previous experience, education and/or training preferred to demonstrate knowledge of office management, office equipment, phone systems, electronic health records and proficiency in typing.

Proficient in the use of Microsoft Office software (Word, Excel, PowerPoint).

Demonstrated ability to work independently and as a team.

Ability to comply with professional standards of conduct, including pleasant speaking voice and courteous manner as well as the ability to meet the demands of the position.

Additional Eligibility Qualifications: None Essential Functions:

Imparts agency philosophy of Equal Opportunity, Independence and Realization of Individual Potential to children, families, program staff and community resources.

Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.

Answers telephones, takes messages and refers calls to the appropriate person.

Communicates effectively with employees, service providers, individuals, caregivers, family members, and the community.

Completes assigned copying, scanning, mailings, and faxing within and outside of the Electronic Health Record System.

Maintains Clinic Charts for Individuals: Enters information into Electronic Health Record system efficiently and in a timely manner. Understands the system and ensures electronic filing to ensure proper organization of electronic records. Scans/Files all clinic documentation in a timely and efficient manner ensuring compliance with regulatory requirements, prepares new charts for individuals being admitted, routinely purges charts, and audits charts of individuals being discharged. Deactivates charts within Electronic Health Record System when discharged entirely and purges paper charts as needed.

Performs Insurance verifications for patients scheduled daily.

Maintains professional demeanor.

Assists with coverage at front desk in Winton Clinic office during vacations or the first week of the month to assist billing requirements.

Ensures timely scheduling of customer appointments, including patient check-in/check-out.

Reschedules clients to meet needs of clinic providers and clients.

Computes and collects correct co-pays from clients.

Performs assigned office duties (i.e. typing correspondence, filing, faxing/copying, mailings, calling for appointment reminders, sorting and distributing division mail).

Processes documentation for billing, charge entry and data entry and collects co-payments.

Monitors and solves problems related to client's insurance coverage for all carriers, and new client registration process and helps provide transportation support for clients.

Provides input on software inconsistencies to promote accuracy in billing and client services performed by clinicians. Runs reports that help monitor Agency productivity and accuracy

Communicates effectively with internal customers (co-workers and agency employees) to address customer needs and contribute to the execution of department goals and procedures.

Proactively attends to physical environment (i.e. maintains waiting room cleanliness and replenishes supplies and informational materials).

Maintains knowledge of other department functions (i.e. records clerk) and provides back up as needed.

Participates in agency committees as asked or as needed.

Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.

Adheres to agency's policies and procedures as well as department guidelines.

Competency Requirements:

Communication proficiency.

Strong organizational skills.

Ability to effectively multi-task.

Ability to accept responsibility.

Effective time management.

Collaboration skills.

Personal effectiveness/credibility.

Flexibility.

Supervisory Responsibility:None. Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit or stand and occasionally walk, bend, use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move objects up to 30 pounds and occasionally push or pull objects up to 100 pounds. Travel:Travel is primarily local during the business day but employee will be expected to work at any of our partner agencies. Some out-of-the-area and overnight travel may be expected. Comprehensive benefit plan including but not limited to:

• Affordable Medical / Dental / Vision Insurance
• 17 Days Paid Time Off (PTO)
• Paid Sick Time
• 9 Paid Holidays
• Matching 403(b) and/or ROTH Retirement Plan
• Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
• Employer Paid Health Reimbursement Arrangement (HRA)
• Employer paid Life Insurance, Short-term and Long-term Disability Insurance
• Tuition Reimbursement plus a 25% Tuition Discount for benefit-eligible Employees and Family Members at Roberts Wesleyan College

Apply: The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location. EEO Statement: The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws. Position Requirements

High School Diploma or equivalent.

Previous experience, education and/or training preferred to demonstrate knowledge of office management, office equipment, phone systems, electronic health records and proficiency in typing.

Proficient in the use of Microsoft Office software (Word, Excel, PowerPoint).

Demonstrated ability to work independently and as a team.

Ability to comply with professional standards of conduct, including pleasant speaking voice and courteous manner as well as the ability to meet the demands of the position.

Location CP Rochester - Family Dental Center Full-Time/Part-Time Full-Time Shift Days Category Healthcare Number of Openings 1 Req Number HEA-25-00012 This position is currently accepting applications.