Data Processor - Woodland Park Zoo : Job Details

SALARY & FLSA: $21.49 - $30.08 per hour/year; FLSA non-exempt/exemptThe $21.49 annual/hourly starting pay is structured to be competitive and may extend up to $26 of the annual range, reflecting our commitment to offering competitive compensation to qualified candidates.OPENING DATE: 07/31/2025CLOSING DATE: 08/15/2025 This position may close early if a sufficient number of qualified applications are received.JOB TYPE: Regular, Full-timeUNION: Non-RepresentedOPENINGS: 1LOCATION: Hybrid (on grounds 2-3 days/week and remainder work remotely)DEPARTMENT: DevelopmentHOW DO YOU ZOO?More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what's at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, To save wildlife and inspire everyone to make conservation a priority in their lives. Apply today and show us how you zoo.WHO YOU AREAs our new Data Processor, we know you will be successful in this role because you are:

• You're detail-driven and accuracy-focused: With a strong ability to audit your work, you consistently deliver high-quality data with precision, ensuring integrity across database systems and information workflows.
• You're tech-savvy and systems-oriented: You're proficient with database platforms and Windows-based software, enabling you to navigate data tools efficiently and contribute to smooth, streamlined operations.
• You're trustworthy and professional: You handle confidential information with care and discretion, maintaining a high level of integrity while balancing independence and collaboration within a team setting.
• You're adaptable, organized, and communicative: Whether prioritizing tasks in a shifting environment or coordinating with colleagues, you bring strong organizational skills, clear communication, and a flexible mindset to every part of your workday.

YOUR PRIMARY RESPONSIBILITIES

• Process all donations: daily entry, proofing, balancing, adjusting, and reporting to ensure clear representation of donor intentions. Contacting donors as appropriate.
• Send acknowledgement letters and tax receipts for donations. Ensure all donors receive timely and appropriate recognition for their gifts.
• Track outstanding pledges, produce, and distribute pledge reminder letters.
• Provide fulfillment and tracking of donor club benefits, including membership benefits.
• Serve as the primary contact for matching gift programs.
• Run gift detail reports to share with appropriate team members and departments.
• Complete daily gift card online purchase fulfillment and NetCommunity sign ups and profile updates.
• Process and balance all membership through the point of sale system.
• Provide quality assurance between the Raiser's Edge database and the membership point of sale system, including performing daily imports. Perform membership adjustments as needed.
• Provide additional support as needed for membership processing.
• Import, organize, and maintain various internal lists in the List Management System.
• Manage email unsubscribes and data integrity in both Raiser's Edge and MailChimp.
• Execute data queries and reports, and deliver accurate, timely results.
• Interpret customer requirements for mail and email projects, create appropriate queries, and perform rigorous quality control.
• Communicate with internal customers to address donation or membership issues.
• Perform tasks and generate queries to support database integrity for data analysis.
• Respond to and process database update requests.
• Initiate processing and record management procedural changes as needed and continuously identify ways to increase overall efficiencies. Keep all policies and procedural documents updated.
• Safeguard the confidentiality of donor and member information at all times.

PREFERRED QUALIFICATION

• Ability to speak a language in addition to English.
• Experience with Raiser's Edge or Salesforce
• Experience with Omatic software
• Experience with Point of Sale software
• Knowledge of fundraising operations and data management.

QUALIFICATIONS

• Associate degree (A.A.) or equivalent experience.
• One (1) or more years' of experience in data processing; and/or an equivalent combination of education and experience.
• Proficiency in using database systems and thorough knowledge of Windows-based computer software.
• Ability to audit work for accuracy and quality.
• Ability to handle confidential information with discretion.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and adapt to changing needs.
• Excellent verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Successful applicants must live and work in Washington State to perform this role.
• Applicants must be at least 18 years old.

BENEFITSThe Woodland Park Zoo offers a comprehensive benefits package for full time staff including:

• Medical, dental, and vision HMO and PPO plans for you and eligible dependents
• 11 paid holidays and 4 personal holidays
• Accrue 12 vacation days and another 12 days of sick leave your first year
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Free zoo membership that includes zoo admission and discounts after 90 days
• 4 complimentary tickets per year plus other discounts and perks
• Free staff parking
• 403(b) Retirement Plan

SELECTION PROCESSApplication: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at [email protected]: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.