Customer Experience Administrator - Remote (Should be able to work CST hours0 - Millenniumsoft : Job Details

Customer Experience Administrator - Remote(Should be able to work CST hours0

Join to apply for the Customer Experience Administrator - Remote(Should be able to work CST hours0 role at MillenniumSoft Inc

Customer Experience Administrator - Remote(Should be able to work CST hours0

Join to apply for the Customer Experience Administrator - Remote(Should be able to work CST hours0 role at MillenniumSoft Inc

Position : Customer Experience Administrator - RemoteLocation : Sparks, MDDuration : 6 MonthsTotal Hours/week : 40.001st ShiftClient: Medical Device CompanyJob Category: Customer ServiceLevel of Experience: Entry LevelEmployment Type: Contract on W2 (Need US Citizens or GC Holders Only)Workdays/hours: M - F 8am - 5pm CSTOnsite/virtual: virtual - can be located anywhere in the US and should be able to work CST hours.Job Description

• The Customer Experience Administrator (CEA) is a field-based role reporting to the District Service Manager.
• Customer success is the cornerstone to our success and the CEA will play a critical role in filling any gaps identified throughout our service organization.
• The CEA reports to the District Service Manager and works directly with the Field Service Engineers to increase the entire customer experience.
• The main objective of the role is to create a communication channel between customers and the Field Service Engineers to improve customer satisfaction within the targeted areas.
• The ideal candidate will be an advocate for the customer and assist client with bringing world-class customer service to our customers.

Key Deliverables And Responsibilities Include

• Drive Net Promoter Scores (Customer Satisfaction) higher.
• Improve communication between customers and the Field Service Engineers. This can include calling customers to relay service delays, updating arrival times, parts tracking, and anything else that enhances the customer experience.
• Follow up with customers after service has been completed to ensure that all needs were met or exceeded.
• Manage company assets including, cell phone, computer, tablet, etc.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties including, but not limited to, recording time worked, training, etc.
• Provide ongoing feedback to customers in regard to instrument repair and status.
• Work closely with district team leads and dispatch to schedule and support customer base.
• Satisfactorily complete training in Salesforce, ServiceMax, and Qualtrics.

Qualification

• High School diploma or equivalent
• At least 5 years of experience in a customer service/customer facing role
• Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer-based tools for reports, email and general communication
• Ability to work both individually and in team setting.
• Must be able to interface with customers, peers, and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
• Excellent verbal, written, and organizational skills.
• Good problem-solving and critical thinking skills
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Must be able to lift to 30lbs frequently and up to 70lbs infrequently
• Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesStaffing and Recruiting

Referrals increase your chances of interviewing at MillenniumSoft Inc by 2x

Sign in to set job alerts for “Customer Service Administrator” roles.Customer Service Representative - State Farm Agent Team MemberCustomer Service Representative - State Farm Agent Team MemberCustomer Service Coordinator - Nextcar of Liberty RoadCustomer Service Representative - State Farm Agent Team MemberCustomer Service Coordinator - Nextcar of BaltimoreCustomer Service Representative - State Farm Agent Team MemberCore Crew (Front Desk & Sales) - Harbor Point, MDFull Time - Outlet Customer Service Associate - DayCustomer Service Representative: Bare HillsFuture Opening: Customer Service Representative - State Farm Agent Team Member

White Marsh Station, MD $27,000.00-$35,000.00 2 years ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr