Clinical Informatics Solution Analyst - Clinical Informatics - Full Time/Days - Req#2047125764 - Antelope Valley Hospital : Job Details

Clinical Informatics Solution Analyst - Clinical Informatics - Full Time/Days - Req#2047125764

Antelope Valley Hospital

Job Location : Lancaster,CA, USA

Posted on : 2025-08-06T01:14:54Z

Job Description :

Job Objective:

The Clinical Informatics Solution Analyst (Analyst) is responsible for supporting one or more solutions of a major Cerner implementation and subsequent maintenance and enhancements. They will leverage their clinical and technical experience in trouble-shooting and resolving solution issues, implementing future solutions upgrades/enhancements, identifying opportunities for system or process optimization, and supporting the implementation of new solutions.

Duties and Responsibilities:

  • Provides ongoing business and technical support of the assigned solution(s) and serves as the main point of contact to the vendor support teams in communicating, troubleshooting, and resolving issues.
  • Works with the end-user/department to identify, troubleshoot, and resolve system issues.
  • Communicates issues to the vendor per required process, tracks status, documents resolution, and updates system documentation, and when applicable, updates workflows/processes and policies and procedures.
  • Follows established change control processes and understands the impact of solution changes to the Electronic Health Record (EHR) or other clinical and business information systems in the hospital's network.
  • Provides end-user assistance, develops requested reports, and participates with help desk functions.
  • Regularly seeks end-user/department feedback and demonstrates to the end-user/department that they incorporated such feedback.
  • Provides detailed documentation of all operational and downtime policies and procedures on their assigned solutions as well as troubleshooting documentation for the Help Desk.
  • Implements system upgrades, releases, and enhancements.
  • Reads solution(s) and vendor correspondence and communicates impacts to departments.
  • Keeps abreast of regulatory requirements and ensures alignment with their assigned solution(s).
  • Works with end-users and stakeholders to identify enhancements, develops related technical and user specifications, and tracks requests to the vendor.
  • Creates and maintains the schedule for solutions releases or upgrades.
  • Implements, tests, and validates upgrades, ensuring proper interaction and interfacing with other solutions and systems.
  • When applicable, works with the departments to assess the impact of upgrades or enhancements to clinical and business workflow/processes.
  • Contributes to the redesign of clinical and business workflow/processes to ensure alignment to the solution's new features and functions.
  • Updates and maintains system documentation and when applicable, documents new clinical and business workflow/processes and training materials.
  • Provides technical support to assigned departments in implementing new solutions and optimizing existing solutions.
  • Assesses current clinical and business workflows/processes and develops recommendations for improvement based on best practices, detailed knowledge of the assigned solution(s) as well as a holistic understanding of the solution platform.
  • Works with project teams, assigned departments, and vendor to design, configure, test, train and implement their assigned solution(s).
  • Documents future state workflow/processes, develops reporting specifications, creates detailed configuration documents, tracks critical design decisions, collects data, and completes other required system documentation.
  • Works with the vendor to configure/build the solution per specification and is responsible for ensuring that the build is completed and aligns with configuration documents, regulatory requirements, and future state workflows/processes.
  • When applicable, participates in the implementation activities of other project teams such as cross-solution, interfaces, security, data conversion, and reporting teams.
  • Contributes to the development of test scenarios, scripts, and test data.
  • Participates in the execution of the test plan, resolution of defects, modification to the solution(s), and validation of the solution(s).
  • Provides input into the development of training materials and policies and procedures.
  • Participates in the planning and execution of conversion and cutover activities.

    • Non-Essential Duties:

    • Performs other duties as assigned.

    Knowledge, Skills, and Abilities:

    • Knowledge to comprehend, interpret, design, configure, build, test, and troubleshoot in one or more of the following Cerner solutions or similar scope of solutions in another EHR solution:
      • PowerChart Acute CPOE (including, PowerPlans, PowerOrders, Dynamic Documentation, PowerForms, MPages, Workflow, Task Completion, etc.)
      • PowerChart Maternity/FetaLink
      • FirstNet
      • Scheduling Management
      • SurgiNet/Anesthesiology
      • PharmNet
      • RadNet
      • PathNet
      • Care Management
      • Core Measures/Quality
      • CareAware
      • CCL/Clinical Rules
      • Similar modules in other EHRs
    • Ability to work collaboratively in a team.
    • Ability to plan, manage tasks, and stay on track with the project plan.
    • Ability to escalate per process when project deliverables/tasks are at risk.
    • Ability to troubleshoot solutions specific issues and document outcomes.
    • Ability to effectively communicate internally with physicians, users, and managers as well as externally with vendors, consultants, etc.
    • Ability to train or communicate with groups of people or one-on-one.
    • Ability to analyze workflows, recommend improvement, and document such improvements.
    • Ability to write detailed technical and user specifications.
    • Knowledge of project life cycles and all aspects of software testing (unit, system, integration, user-acceptance, etc.).
    • Knowledge of medical terminology.
    • Knowledge of Microsoft solutions.
    • Knowledge of healthcare clinical and business systems and workflows.

    AVH Values:

    All AVH employees will effectively demonstrate these values:

    • Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
    • Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
    • Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
    • Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
    • Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
    • Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value.
    • Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

    Education and Experience:

    Education:

    • Bachelor's degree in Information Science, Computer Science, Health Science, Nursing Science or current California Registered Nursing license preferred; or equivalent work experience.
    • Degree/certification or formal training in an area specific to the assigned solution(s) preferred.

    Experience:

    • Demonstrated experience in a healthcare provider setting.
    • Knowledge of implementation and migrations of assigned Cerner or other EMR solution(s).
    • Knowledge in analysis of workflows, data collection, report details, and other technical aspects associated with the respective EHR software.
    • Knowledge and/or experience in re-engineering, automating, and optimizing workflows and processes.
    • Demonstrated experience in system documentation, design configuration documentation, workflow/process documentation, and test script creation/validation.

    Required Licensure and/or Certifications:

    • None.

    AVH Conduct/Compliance Expectations:

    • Ability to adhere with AVH Attendance and Punctuality Policy.
    • Ability to adhere with AVH Leaves of Absence Policy.
    • Ability to adhere with AVH Paid Time Off (PTO) Policy.
    • Ability to adhere to the department dress code.
    • Ability to organize work and establish priorities.
    • Ability to expand on own initiative in performance of duties.
    • Skill and ability to follow the telephone etiquette/standards.
    • Ability to function effectively under pressure and meet time parameters.
    • Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
    • Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH.
    • Ability to maintain the confidentiality of patient, hospital and department information.
    • Ability to adhere to safety rules and regulations.
    • Safely and effectively uses all equipment necessary to carry out duties.
    • Ability to interpret and function under hospital and department policies and procedures.
    • Conforms with required and appropriate Joint Commission requirements.
    • Conforms with and supports hospital quality assurance and improvement guidelines.
    • Ability to participate effectively in department and hospital staff education.
    • Display a willingness to work as a team player.
    • Ability to give and support the highest level of patient/customer satisfaction at all times.
    • Supports and adheres to the values and mission statement established by the AVH Board of Directors.
    • Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
    • Ability to follow the Code of Conduct.

    Physical Requirements and Working Conditions:

    • Ability to work in a fast-paced and periodically stressful office environment.
    • Ability to tolerate extended periods of sitting, use of keyboard, and viewing of the computer monitor.
    • Requires infrequent exposure to biohazards-blood borne infectious waste to support systems in various hospital clinical areas, which may require the use of PPE.

    A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

    NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

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