Client Services Directory - Redshift : Job Details

Are you a dynamic leader who thrives at the intersection of customer experience, operations, and strategic growth? Our growing client in the Albany area is seeking a Client Services Director to guide a talented team through an exciting evolution-from a traditional service model to a modern, scalable, tech-enabled client experience.This is a high-impact, leadership-level role ideal for someone who can drive operational excellence, build client relationships, and lead a team through transformation with clarity, accountability, and vision.Responsibilities of the Client Services Director will include:

• Lead and manage a team of 10-15 client service professionals, with direct oversight of 3-5 key team members.
• Conduct regular team meetings, performance evaluations, and growth planning.
• Create a culture of accountability, mentorship, and high performance.
• Serve as the senior point of contact for high-level accounts and escalations.
• Oversee account strategy and lifecycle health across all client tiers.
• Analyze usage patterns and campaign data to identify risks and opportunities.
• Guide the team in coaching clients toward better results and platform adoption.
• Improve team workflows and SOPs for both legacy and SaaS-based service models.
• Ensure accurate use of CRM systems for reporting and forecasting.
• Stay ahead of product updates and convert them into actionable strategies.
• Partner with Sales to ensure seamless client onboarding and account transitions.
• Support new business opportunities and collaborate on key proposals.
• Represent Client Services at industry events and internal leadership initiatives.
• Own reporting on KPIs, account health, and service tier performance.
• Use insights to influence staffing, coaching, and strategic adjustments.
• Provide regular feedback to Marketing, Product, and Sales teams based on client input and performance data.

Job RequirementsQualifications of the Client Services Director:

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• Familiarity with customer journey mapping, campaign ROI, and churn mitigation strategies.
• Proven leadership experience in client services, operations, or a similar strategic role.
• Strong communication and coaching skills with a people-first leadership style.
• Experience in SaaS, marketing services, or a tech-enabled environment is a plus.
• Ability to work cross-functionally and align client strategies with company objectives.
• High-level comfort with CRM systems (Salesforce, HubSpot, etc.) and client performance metrics.
• A process-minded, data-driven thinker who thrives in fast-paced, evolving settings.
• Strategic yet hands-on-able to balance team management with executive-level planning and execution.

Pay for this position is commensurate with experience and education, ranging roughly from $85,000 - $100,000.To see a full listing of all our open positions, please visit: redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.