Case Manager - Case Management Program - Queens Community House : Job Details

Now Hiring: Case Manager

Case Management Program

Make a Difference in the Lives of Older Adults

Are you passionate about helping others, collaborating with a mission-driven team, and creating lasting impact in your community? Join Queens Community House (QCH) as a Case Manager in our Case Management Program, where you'll provide compassionate, personalized support to older adults in Queens.

QCH is a multi-site, community-based nonprofit serving the diverse population of Queens through a broad network of programs. Rooted in the settlement house tradition and driven by a modern approach to social and economic justice, QCH equips individuals and families with the tools to enrich their lives and strengthen their communities.

About the Role

As a Case Manager, you will support approximately 70 older adults living in Community Districts 4 and 6—including Elmhurst, Corona, Forest Hills, and Rego Park—as well as Jamaica, Queens, in partnership with Catholic Charities Neighborhood Services (District 12). You will play a key role in helping clients remain safely in their homes, improve their well-being, and access vital services and benefits.

Your work will be person-centered, culturally responsive, and rooted in building strong, trusting relationships with both clients and caregivers.

What You'll Do

• Conduct client intakes, assessments, and re-assessments—both in-person and in-home.

• Develop individualized care plans based on client needs and community resources.

• Connect clients to services, benefits, and entitlements; advocate on their behalf.

• Coordinate with caregivers and informal support networks.

• Maintain accurate, up-to-date case records and documentation.

• Collaborate with QCH colleagues and refer clients to other internal programs.

• Assist in managing Supplemental Services Funds and outreach efforts as needed.

• Participate in required trainings, staff development activities, and supervision.

• Other duties as assigned.

What We're Looking For

• Bachelor's degree required; MSW or related Master's degree (social services, public health, public administration, nursing) strongly preferred.

• Minimum 2 years of experience working with older adults.

• Cultural competence and sensitivity to the diverse populations we serve.

• Familiarity with hearing and vision impairment communication needs.

• Spanish or Bengali fluency highly preferred.

• Strong interpersonal, organizational, and problem-solving skills.

• Experience using client databases; knowledge of STARS is a plus.

• High level of professionalism, attention to detail, and confidentiality.

What You'll Get

QCH offers a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Flexible Spending Accounts (FSA)

• Paid Family Leave (with full pay supplement)

• 403(b) Retirement Plan

• Generous paid time off:

• Up to 27 days annual leave

• 12 sick days

• Specified federal holidays off

• Ongoing professional development and training opportunities

Why Join QCH?

At QCH, we believe in investing in our team and our communities. We're proud to be a place where employees from diverse backgrounds feel valued and supported. We are a drug-free, equal opportunity employer, committed to fostering an inclusive workplace for all.

Ready to Apply?

Submit your application today and help us continue building healthy, inclusive communities across Queens.