Business Process Consultant - ServiceNow - SHI GmbH : Job Details

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you'll enjoy:Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.World-class facilities and the technology you need to thrive – in our offices or yours.Job SummaryWe are a leading ServiceNow partner dedicated to helping organizations transform their business operations through innovative digital workflows and solutions. Our team of experts works closely with clients to identify opportunities, implement best practices, and maximize the value of their ServiceNow investment.We are seeking an experienced Business Process Analyst to join our growing team. In this role, you will serve as the bridge between our clients' business needs and ServiceNow's technical capabilities. You will analyze current business processes, identify improvement opportunities, and design optimized workflows within the ServiceNow platform.Role DescriptionConduct a thorough analysis of clients' existing business processes and workflowsFacilitate discovery workshops and requirements gathering sessions with stakeholdersTranslate business requirements into functional specifications for ServiceNow implementationDesign process flows and workflow diagrams using industry-standard toolsIdentify process improvement opportunities to enhance efficiency and effectivenessDevelop detailed documentation of current and future state processesCollaborate with technical teams to ensure proper implementation of designed solutionsProvide guidance on ServiceNow best practices and platform capabilitiesSupport user acceptance testing and process validationDeliver training to end users on new processes and ServiceNow functionalityBehaviors and CompetenciesProblem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.Skill Level RequirementsProficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - ExpertAbility to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - ExpertAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - ExpertAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - ExpertAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - ExpertAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - ExpertExtensive experience working on large scale IT projects related to design, deployment and configuration - ExpertProficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.)Experience with process mapping tools (Visio, Lucidchart, etc.)Understanding of workflow automation and integration conceptsKnowledge of project management methodologiesFamiliarity with data analysis and reporting toolsOther RequirementsCompleted Bachelor's Degree or relevant work experience3+ years of experience in business process analysis, preferably in IT service managementServiceNow certification (Certified System Administrator or higher) preferredStrong understanding of ITIL framework and IT service management principlesExperience with process improvement methodologies (Lean, Six Sigma)Willingness to travel occasionallyThe base salary for this position is $140,000 - $160,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $168,000 - $182,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status#J-18808-Ljbffr