Bilingual Intake Coordinator - YMCA : Job Details

Careers by Empowering Futures, Building Communities Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues. Our Organizational Culture At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. Position Summary The YMCA of Greater San Francisco is seeking a compassionate, organized, and culturally responsive Bilingual Intake Coordinator to support mental health access for youth and families. This position serves as the first point of contact for individuals referred to mental health services through our outpatient clinics, Community Resource Center, the San Francisco Department of Public Health (SFDPH) school-based programs, Probation, and Family Resource Centers (FRCs). The Intake Coordinator ensures that all incoming referrals are managed efficiently, clients are welcomed respectfully, and services are initiated promptly with attention to language access and cultural humility. Job ResponsibilitiesIntake & Referral Coordination • Serve as the primary intake contact for all behavioral health referrals across multiple entry points: YMCA clinics, SFDPH-funded EPSDT programs, probation referrals, CRCs, and FRC partners. • Conduct intake interviews (in English and Spanish) by phone, in person, or virtually with caregivers, youth, and referring partners. • Assess eligibility, collect required documentation, and ensure completion of intake packets and consent forms. • Schedule initial clinical appointments and coordinate clinician assignments based on language, location, and specialization. Data Entry & Documentation • Accurately enter all intake and referral information into the Electronic Health Record (EHR) system and case tracking databases. • Maintain up-to-date referral logs and generate reports on intake status, timelines, and referral outcomes. • Ensure compliance with HIPAA, Medi-Cal, EPSDT, and SFDPH documentation and privacy standards. Cross-Program Collaboration • Maintain communication with program managers, clinicians and clinical supervisors regarding caseload availability and priority placements. • Work closely with CRC and FRC teams to triage families in crisis and ensure warm hand-offs to clinical services. • Support school-based mental health teams with scheduling and tracking referrals from participating EPSDT school sites. Client Support & Equity-Driven Practice • Provide culturally competent and trauma-informed customer service to diverse families, including monolingual, immigrant, and system-involved clients. • Respond to inquiries from parents, youth, and partners with empathy and professionalism, navigating sensitive topics such as trauma, behavioral health, and family systems. • Translate intake forms and interpret during intake sessions as needed. Work Environment & Physical Demands • Hybrid schedule with onsite work at clinic and school sites required • Ability to work occasional evenings or weekends for outreach or crisis intake support • Must maintain professional boundaries and adhere to all YMCA and licensing regulations Disclaimers • Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. • All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. • This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. • Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. Salary Description To be filled out by People Operations - using salary/hourly benchmarking and aligned to grant funds approval& for the position as required. QualificationsRequired: • Bilingual fluency in English and Spanish • High School Diploma or GED required; associate or bachelor's degree in psychology, social work, public health, or a related field strongly preferred • 2+ years of experience in a mental health, social service, school-based, or clinic setting • Familiarity with Medi-Cal, EPSDT services, and school-linked behavioral health systems • Proficiency in Microsoft Office, Google Suite, and EHR platforms (e.g., ECM, EPIC, or similar) • Demonstrated commitment to cultural humility, equity, and family-centered service Preferred: • Experience working with SFDPH, Juvenile Probation, or public mental health systems • Prior experience supporting clinical intake workflows and interdisciplinary care teams • Familiarity with local resources in San Francisco and San Mateo counties