Associate Adult Services - Heights Libraries : Job Details

DescriptionJob Overview: The Cleveland Heights-University Heights Public Library (Heights Libraries) is seeking a compassionate and dedicated Adult Services Associate to join our team at the Lee Road Branch. This part-time position plays a critical role in providing exceptional customer service at the busy reference desk while also assisting in program planning. The ideal candidate will have a passion for help library patrons of all ages. This is an excellent opportunity for someone who is detail-oriented, tech-savvy, and enthusiastic about working in a fast-paced, people-oriented environment. Key Responsibilities:Adult Services Duties: • Assist library patrons at the reference desk, providing information and guidance on library services, resources, and digital collections. • Provide individualized assistance in using technology and library resources. • Plan and deliver engaging programs or presentations. Customer Service & Technology Support: • Offer excellent customer service to library patrons of all ages. • Assist patrons with technology and software applications such as Microsoft Office, digital collections, and web-based programs. • Help navigate library systems and technologies, from computer usage to e-books and online databases. • Foster a welcoming environment for all visitors, ensuring everyone receives timely, courteous assistance. General Administrative & Library Support:

• Help maintain accurate records for programs, tracking participation, and program success.
• Provide general administrative support as needed, including handling inquiries, assisting with scheduling, and maintaining office supplies for Adult Services.

RequirementsEducation: • Bachelor's degree or equivalent combination of education and experience. • Coursework or experience related to social work, or library science is a plus. Experience: • Experience working in a public library or customer service role, particularly in a fast-paced environment. • Experience working with diverse populations is strongly preferred. Skills & Knowledge: • Strong interpersonal and customer service skills, with the ability to effectively interact with a diverse range of people, especially seniors. • Comfort with technology and software, including Microsoft Office applications and digital library resources. • Patience and adaptability when assisting customers of varying levels of technical expertise. • Ability to manage multiple tasks simultaneously while maintaining a high level of organization and attention to detail. • Strong communication skills-both written and verbal-with the ability to clearly explain information to others. • Ability to work independently and as part of a collaborative team. Work Environment and Conditions: • Location: Based at the Lee Road Branch of Heights Libraries, working in a busy, dynamic library environment. • Work Schedule: Part-time (20 hours per week), covering day and evening shifts, including weekends. • Physical Demands: Must be able to stand, sit, bend, and push carts. Ability to move materials and interact with the public in a variety of settings.