Applicant Pool for Dispatchers - Owens Community College : Job Details

Advertised Position Title: Applicant Pool for Dispatchers Job Description: Dispatch calls to officers (two-way radio). Answer multi-line telephones. Data entry and data retrieval. Interact and assist individuals at walk up window. Maintain record of day to day activities using Computer Automated Dispatch (CAD) system Essential Functions:

• Dispatch calls to officers (two-way radio).
• Answer multi-line telephones
• Data entry and data retrieval
• Interact and assist individuals at walk up window
• Maintain record of day-to-day activities using Computer Automated Dispatch (CAD) system

Knowledge, Skills, and Abilities:

• Microsoft Office Suite
• General knowledge of all campuses and learning centers
• Type 30wpm accurately
• Excellent oral and written communication skills
• Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the College community
• Answer telephones and use radio communications to resolve problems and respond to inquiries regarding departmental procedures and services
• Possess excellent time management skills
• Capability to make educated, quick decisions
• Requires good judgement to analyze situations accurately and adopt an effective course of action in a timely manner
• Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency
• Receive and refer visitors
• Must possess a pleasant disposition
• Ability to handle and respond to emergencies with calm and tact
• Possess strong analytical, listening and interpretation skills
• Commitment to providing excellent customer service

Minimum Requirements:

• High School Diploma or equivalent (G.E.D.)
• Pass Dispatch Assessment Test
• At least one year of experience involving substantial public contact
• No criminal record
• Able to type at least 30 WPM Familiarity with computer systems

Union Position: Fraternal Order of Police Dispatcher Job Classification: Staff Duty Days: Work Schedule: Grant Funded Position: FLSA Status: United States of America (Non-Exempt) Pay Basis: Hourly Hiring Range $15.38 Retirement System: SERS - SERS (Retirement System Classification)